openstack team mailing list archive

[Paul Voccio <paul.voccio@xxxxxxxxxxxxx>]

Are these really the "official" openstack forums? I didn't get the
impression that this was settled. Didn't we bypass some processes here?

On 5/3/11 2:49 PM, "Jordan Rinke" <jordan@xxxxxxxxxxxxx> wrote:

>Ladies and Gentlemen... welcome to the official OpenStack Forums!
>
>http://forums.openstack.org
>
>Work in progress so feel free to join and post up any comments about the
>forum etc.
>
>-----Original Message-----
>From: "Everett Toews" <everett.toews@xxxxxxxxx>
>Sent: Tuesday, May 3, 2011 1:22pm
>To: "Anne Gentle" <anne@xxxxxxxxxxxxx>
>Cc: "Jordan Rinke" <jordan@xxxxxxxxxxxxx>, openstack@xxxxxxxxxxxxxxxxxxx
>Subject: Re: [Openstack] Creating a forum
>
>Regarding your StackExchange questions Anne.
>
>For an Open Source StackExchange-like site OSQA (http://www.osqa.net/)
>could
>be used.
>
>For StackExchange itself it's free as in beer (
>http://area51.stackexchange.com/faq).
>
>"How much does Stack Exchange cost?
>
>Creating a Stack Exchange site is free. Using a Stack Exchange site is
>free. The Creative Commons licenseguarantees that questions and answers
>are
>free to access, free to use and re-use (with attribution), and free to
>shareŠ forever."
>
>Everett
>
>On Tue, May 3, 2011 at 10:48 AM, Anne Gentle <anne@xxxxxxxxxxxxx> wrote:
>
>> Hey all, thanks for asking for my input. :)
>>
>> A few months ago, I said it's too early. This month, I do sense a need
>>for
>> community support, based on questions I see on the docs site and the
>>types
>> of questions in Launchpad Answers.
>>
>> I think we're getting to a real user community and it would be good
>>timing
>> to start a forum, so I say yes, with the request that we have strong
>>guides.
>> Jordan and Ron can be our one-percenter guys, the ones who are helpful
>>and
>> responsive. We'll need other one-percenters. Vish has done a _great_ job
>> responding to Launchpad Answers. It's getting to be really helpful. But
>>it's
>> not quite a forum. And it's not about the tool, it's about being
>>responsive,
>> right?
>>
>> I don't want to weigh in too heavily on a tools discussion, because it's
>> more about the community and people than a tool. The responses here
>>seem to
>> indicate that sys admins would lean towards forums. I personally like
>>the
>> Stack Exchange style sites for building a reputation which motivates
>> participation if done well. However, OpenStack is not a big enough draw
>>for
>> them to be a "Top Network Site" like Ubuntu. And the tool is certainly
>>not
>> open source. I don't honestly know pricing or licensing or availability
>>of a
>> standalone Stack Exchange site. Does anyone have details there? That
>>info
>> might help with the tools discussion.
>>
>> My main point is that I'd like to ensure responsiveness, so we don't
>>have
>> empty restaurant syndrome in a forum-like support site. The people who
>>will
>> be most responsive to users and adopters should probably weigh in on the
>> tools discussion. Devs won't need to monitor the admin community support
>> site once we get a core group of admins running OpenStack and helping
>> others.
>>
>> So that's my current thinking.
>> Anne
>>
>>
>>
>> On Tue, May 3, 2011 at 9:36 AM, Jordan Rinke <jordan@xxxxxxxxxxxxx>
>>wrote:
>>
>>> Interesting because Ron very specifically mentioned being able to find
>>> useful and relevant information on the Ubuntu forums without bothering
>>> devs
>>> at the beginning of this discussion (which Soren then noted as an
>>> excellent
>>> point).
>>>
>>> We don't have an extended answer from Anne yet, but she did vote Yes on
>>> the
>>> survey (unless someone else used her name since there is no real auth).
>>>
>>> -----Original Message-----
>>> From: Thierry Carrez [mailto:thierry@xxxxxxxxxxxxx]
>>> Sent: Tuesday, May 03, 2011 9:27 AM
>>> To: Jordan Rinke
>>> Cc: openstack@xxxxxxxxxxxxxxxxxxx
>>> Subject: Re: [Openstack] Creating a forum
>>>
>>> Jordan Rinke wrote:
>>> > I think a purely QnA site misses the mark a little, that style is
>>> > great for a very specific question (And the OSQnA stuff Everett
>>>linked
>>> > looks great) but I think a lot of users are lacking the knowledge to
>>> > ask a very specific question just yet. So maybe it is that we need a
>>> > place for random discussion, but that can also specifically answer a
>>> question as well.
>>>
>>> If you take Ubuntu (arguably one of the largest software-related
>>>forums in
>>> the world), the forums are completely ignored by developers, so it
>>>relies
>>> on
>>> a completely separate user community. It is a source for wrong (or
>>> outdated)
>>> technical answers and user frustration.
>>>
>>> They recently set up a stackexchange site at ask.ubuntu.com, and it is
>>>a
>>> huge success. Developers and users contribute to it, and it's a
>>>valuable
>>> and
>>> continuously-updated source of information.
>>>
>>> I don't want us to run into the same failure before realizing there is
>>>a
>>> better and more targeted tool available... Personally I would ignore
>>> forums
>>> (since they are a waste of time), but contribute to the stackexchange
>>>site
>>> (since they are an easy way to contribute reference information).
>>>
>>> > 77.8% voting for a forum at this point (out of 18 responses)
>>>
>>> I would wait on Anne's answer before taking any hasty decision based
>>>on a
>>> binary poll.
>>>
>>> --
>>> Thierry Carrez (ttx)
>>> Release Manager, OpenStack
>>>
>>>
>>> _______________________________________________
>>> Mailing list: https://launchpad.net/~openstack
>>> Post to     : openstack@xxxxxxxxxxxxxxxxxxx
>>> Unsubscribe : https://launchpad.net/~openstack
>>> More help   : https://help.launchpad.net/ListHelp
>>>
>>
>>
>> _______________________________________________
>> Mailing list: https://launchpad.net/~openstack
>> Post to     : openstack@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~openstack
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>
>
>
>_______________________________________________
>Mailing list: https://launchpad.net/~openstack
>Post to     : openstack@xxxxxxxxxxxxxxxxxxx
>Unsubscribe : https://launchpad.net/~openstack
>More help   : https://help.launchpad.net/ListHelp



Confidentiality Notice: This e-mail message (including any attached or
embedded documents) is intended for the exclusive and confidential use of the
individual or entity to which this message is addressed, and unless otherwise
expressly indicated, is confidential and privileged information of Rackspace.
Any dissemination, distribution or copying of the enclosed material is prohibited.
If you receive this transmission in error, please notify us immediately by e-mail
at abuse@xxxxxxxxxxxxx, and delete the original message.
Your cooperation is appreciated.