openstack team mailing list archive

[Everett Toews <everett.toews@xxxxxxxxx>]

Okay...so I at least have to ask. Where exactly does that leave the
evaluation and potential use of QnA software? Will there be a
qa.openstack.org?

The meeting logs for the PPB (
http://wiki.openstack.org/Governance/PPB/PPBMeetingLogs) haven't been posted
yet so it isn't clear.

I would be willing to host a OSQA site for evaluation purposes.

One thing to keep in mind for after the evaluation process. The users for
the OpenStack.org wiki and any forum/QnA software should be synced so people
don't need 3 username/passwords when trying to get help.

I confess it's tempting to just let this drop but there are enough people on
the ML who want this warrant pursuing it.

Everett

On Thu, May 5, 2011 at 2:40 PM, Jordan Rinke <jordan@xxxxxxxxxxxxx> wrote:

> Forums (forums.openstack.org) have just been approved by the PPB.
> Delegation on working with the community to get consensus on selecting a
> software for them is to Chad Keck, Myself and Stephen Spector.
>
> I should note that based on what I read it appears Forums AND Questions
> seem to be the answer to the forums debate with a sticky on the forums
> pointing to whatever the QA software is to funnel specific questions to a
> questions facility but also to allow general discussion on the forums. Right
> now, I personally am only focusing on the forums/discussion portion since
> that was the only portion specifically voted on that I am aware of.
>
> If you have a suggestion for forum software please provide it and I will
> get demos of every one recommended up and we can put the software to a vote
> for the official forums.
>
> -----Original Message-----
> From: "Chad Keck" <chad@xxxxxxxxxxxx>
> Sent: Thursday, May 5, 2011 3:59pm
> To: openstack@xxxxxxxxxxxxxxxxxxx
> Subject: Re: [Openstack] Creating a forum
>
> I was about to say ;)
>
> My unofficial forums aren't THAT ugly!
>
> -- Chad
>
> On May 5, 2011, at 2:15 PM, Anne Gentle wrote:
>
> > Oh and I use "ugly" in quotation marks to indicate that's completely
> subjective. No judgment from me! I only believe data. :) I didn't want to
> use inflammatory word choices here, sorry.
> >
> > On Thu, May 5, 2011 at 2:11 PM, Anne Gentle <anne@xxxxxxxxxxxxx> wrote:
> > We're still so small it's very reasonable for all members of the
> community to want to have some say here. Plus there's a lotta overlap in
> these two groups, dev and SA. :)
> >
> > - we're highly interested in defending OpenStack as a brand and as such,
> don't see value in "ugly" unofficial forums
> > - we want to participate but only if it's a tool we like and feel we've
> given input into
> > - we don't want to further dilute the resources we have with yet another
> login-based website
> > - we somehow tied it into the Launchpad/Github debate as Launchpad
> Answers is one solution to the types of problems that a "forum" solves
> >
> > I think a clearer restatement of the end-goals of forums would be
> helpful. Here are some ideas. Please offer your input as well.
> >
> > 1. Efficiency and reduce confusion: Offer one place to ask and answer
> questions.
> > 2. Efficiency and reduce confusion: Decrease user-question-type traffic
> on #openstack IRC.
> > 3. Reciprocity: Offer a place to help others expecting help in return.
> > 4. Reputation: Offer a method for proving your knowledge of OpenStack.
> > 5. Efficiency and reduce confusion: Eliminate the scattering of places
> where you can ask and answer questions now: docs.openstack.org comments,
> Launchpad Answers, and IRC.
> >
> > Adding a forum without eliminating at least one other of these options
> does not seem efficient without proving the gains you expect to see. We have
> to keep monitoring all sites including Twitter for questions, yet Twitter in
> itself does not provide a tool for a community support site.
> >
> > Since docs provide support and also an opportunity for Q&A I'm pretty
> vested in the solution as well. I'd prefer we find a way to integrate with a
> site that could become a community support site, not just a forum. I think
> that distinction is at the heart of this discussion.
> >
> > Does that help?
> > Anne
> >
> >
> >
> > On Thu, May 5, 2011 at 1:06 PM, Jordan Rinke <jordan@xxxxxxxxxxxxx>
> wrote:
> > I don't see why developers are weighing in so heavily on something
> specifically for the user community? Many of you have specifically said you
> wouldn't visit a forum so why do you care so much about what software it
> uses, or if it even exists?
> >
> > -----Original Message-----
> > From: "Chad Keck" <chad@xxxxxxxxxxxx>
> > Sent: Thursday, May 5, 2011 12:55pm
> > To: openstack@xxxxxxxxxxxxxxxxxxx
> > Subject: Re: [Openstack] Creating a forum
> >
> > What does it matter what the forum looks like? If you are implying that
> forums are largely unpopular today because of StackOverflow you would be
> wrong. Of course StackOverflow is popular, for some, and it works great for
> a specific type of community.
> >
> > Maybe someone should clearly articulate what problem we are trying to
> solve here. If it's direct Q&A then a StackOverflow style site is probably
> better, if its a place for conversation, exchange of ideas or asking
> indirect questions I think traditional forums are better, IMHO.
> >
> > -- Chad
> >
> > On May 5, 2011, at 11:21 AM, Ed Leafe wrote:
> >
> > > On May 4, 2011, at 10:44 PM, Chad Keck wrote:
> > >
> > >> How about this...
> > >>
> > >> www.stackertalk.com
> > >>
> > >> Since I'm not a developer I'd like to contribute in some form or
> another :) There is a lot more refinement that needs to go into the site but
> I'm happy to run this forum. If anyone would like to help
> moderate/administer please let me know.
> > >
> > >       -1
> > >
> > >       This looks like every other run-of-the-mill forum circa 1999. The
> reason StackOverflow is so popular is largely a reaction to fora like this.
> > >
> > >
> > > -- Ed Leafe
> > >
> > >
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