openstack team mailing list archive

[Everett Toews <everett.toews@xxxxxxxxx>]

Hi Jordan,

Thanks a lot for sharing that process with me. I appreciate it.

I've made my proposal at
http://wiki.openstack.org/Governance/Proposed/QuestionAndAnswerSoftware

Everett

On Sat, May 7, 2011 at 8:17 PM, Jordan Rinke <jordan@xxxxxxxxxxxxx> wrote:

> The replacement of Launchpad Questions hasn't been fully discussed. If
> people want OSQnA to replace that functionality it needs to be proposed for
> the next PPB meeting ( http://wiki.openstack.org/Governance/Proposed/ )
> and discussed on list (Although to me it seems fairly evident that it is
> desired). AFAIK that is the course of action needed to get that either
> implemented as a replacement or as an add-on. Whatever the questions
> software is the forums will maintain a sticky pointing to it (or both etc.).
>
> (I just learned how all that workd properly ;)
>
>
> -----Original Message-----
> From: "Everett Toews" <everett.toews@xxxxxxxxx>
> Sent: Saturday, May 7, 2011 10:06pm
> To: "Jordan Rinke" <jordan@xxxxxxxxxxxxx>
> Cc: "Chad Keck" <chad@xxxxxxxxxxxx>, "Stephen Spector" <
> stephen.spector@xxxxxxxxxxxxx>, openstack@xxxxxxxxxxxxxxxxxxx
> Subject: Re: [Openstack] Creating a forum
>
> Okay...so I at least have to ask. Where exactly does that leave the
> evaluation and potential use of QnA software? Will there be a
> qa.openstack.org?
>
> The meeting logs for the PPB (
> http://wiki.openstack.org/Governance/PPB/PPBMeetingLogs) haven't been
> posted
> yet so it isn't clear.
>
> I would be willing to host a OSQA site for evaluation purposes.
>
> One thing to keep in mind for after the evaluation process. The users for
> the OpenStack.org wiki and any forum/QnA software should be synced so
> people
> don't need 3 username/passwords when trying to get help.
>
> I confess it's tempting to just let this drop but there are enough people
> on
> the ML who want this warrant pursuing it.
>
> Everett
>
> On Thu, May 5, 2011 at 2:40 PM, Jordan Rinke <jordan@xxxxxxxxxxxxx> wrote:
>
> > Forums (forums.openstack.org) have just been approved by the PPB.
> > Delegation on working with the community to get consensus on selecting a
> > software for them is to Chad Keck, Myself and Stephen Spector.
> >
> > I should note that based on what I read it appears Forums AND Questions
> > seem to be the answer to the forums debate with a sticky on the forums
> > pointing to whatever the QA software is to funnel specific questions to a
> > questions facility but also to allow general discussion on the forums.
> Right
> > now, I personally am only focusing on the forums/discussion portion since
> > that was the only portion specifically voted on that I am aware of.
> >
> > If you have a suggestion for forum software please provide it and I will
> > get demos of every one recommended up and we can put the software to a
> vote
> > for the official forums.
> >
> > -----Original Message-----
> > From: "Chad Keck" <chad@xxxxxxxxxxxx>
> > Sent: Thursday, May 5, 2011 3:59pm
> > To: openstack@xxxxxxxxxxxxxxxxxxx
> > Subject: Re: [Openstack] Creating a forum
> >
> > I was about to say ;)
> >
> > My unofficial forums aren't THAT ugly!
> >
> > -- Chad
> >
> > On May 5, 2011, at 2:15 PM, Anne Gentle wrote:
> >
> > > Oh and I use "ugly" in quotation marks to indicate that's completely
> > subjective. No judgment from me! I only believe data. :) I didn't want to
> > use inflammatory word choices here, sorry.
> > >
> > > On Thu, May 5, 2011 at 2:11 PM, Anne Gentle <anne@xxxxxxxxxxxxx>
> wrote:
> > > We're still so small it's very reasonable for all members of the
> > community to want to have some say here. Plus there's a lotta overlap in
> > these two groups, dev and SA. :)
> > >
> > > - we're highly interested in defending OpenStack as a brand and as
> such,
> > don't see value in "ugly" unofficial forums
> > > - we want to participate but only if it's a tool we like and feel we've
> > given input into
> > > - we don't want to further dilute the resources we have with yet
> another
> > login-based website
> > > - we somehow tied it into the Launchpad/Github debate as Launchpad
> > Answers is one solution to the types of problems that a "forum" solves
> > >
> > > I think a clearer restatement of the end-goals of forums would be
> > helpful. Here are some ideas. Please offer your input as well.
> > >
> > > 1. Efficiency and reduce confusion: Offer one place to ask and answer
> > questions.
> > > 2. Efficiency and reduce confusion: Decrease user-question-type traffic
> > on #openstack IRC.
> > > 3. Reciprocity: Offer a place to help others expecting help in return.
> > > 4. Reputation: Offer a method for proving your knowledge of OpenStack.
> > > 5. Efficiency and reduce confusion: Eliminate the scattering of places
> > where you can ask and answer questions now: docs.openstack.org comments,
> > Launchpad Answers, and IRC.
> > >
> > > Adding a forum without eliminating at least one other of these options
> > does not seem efficient without proving the gains you expect to see. We
> have
> > to keep monitoring all sites including Twitter for questions, yet Twitter
> in
> > itself does not provide a tool for a community support site.
> > >
> > > Since docs provide support and also an opportunity for Q&A I'm pretty
> > vested in the solution as well. I'd prefer we find a way to integrate
> with a
> > site that could become a community support site, not just a forum. I
> think
> > that distinction is at the heart of this discussion.
> > >
> > > Does that help?
> > > Anne
> > >
> > >
> > >
> > > On Thu, May 5, 2011 at 1:06 PM, Jordan Rinke <jordan@xxxxxxxxxxxxx>
> > wrote:
> > > I don't see why developers are weighing in so heavily on something
> > specifically for the user community? Many of you have specifically said
> you
> > wouldn't visit a forum so why do you care so much about what software it
> > uses, or if it even exists?
> > >
> > > -----Original Message-----
> > > From: "Chad Keck" <chad@xxxxxxxxxxxx>
> > > Sent: Thursday, May 5, 2011 12:55pm
> > > To: openstack@xxxxxxxxxxxxxxxxxxx
> > > Subject: Re: [Openstack] Creating a forum
> > >
> > > What does it matter what the forum looks like? If you are implying that
> > forums are largely unpopular today because of StackOverflow you would be
> > wrong. Of course StackOverflow is popular, for some, and it works great
> for
> > a specific type of community.
> > >
> > > Maybe someone should clearly articulate what problem we are trying to
> > solve here. If it's direct Q&A then a StackOverflow style site is
> probably
> > better, if its a place for conversation, exchange of ideas or asking
> > indirect questions I think traditional forums are better, IMHO.
> > >
> > > -- Chad
> > >
> > > On May 5, 2011, at 11:21 AM, Ed Leafe wrote:
> > >
> > > > On May 4, 2011, at 10:44 PM, Chad Keck wrote:
> > > >
> > > >> How about this...
> > > >>
> > > >> www.stackertalk.com
> > > >>
> > > >> Since I'm not a developer I'd like to contribute in some form or
> > another :) There is a lot more refinement that needs to go into the site
> but
> > I'm happy to run this forum. If anyone would like to help
> > moderate/administer please let me know.
> > > >
> > > >       -1
> > > >
> > > >       This looks like every other run-of-the-mill forum circa 1999.
> The
> > reason StackOverflow is so popular is largely a reaction to fora like
> this.
> > > >
> > > >
> > > > -- Ed Leafe
> > > >
> > > >
> > > >
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