simple-scan-team team mailing list archive

[Michael Nagel <ubuntu@xxxxxxxxxxxxxxxxx>]

Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support
your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set
this bug to "Incomplete", so a friendly robot will expire this bug in 60
days if you do not respond. However, we would really prefer to hear back
from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues


** Changed in: simple-scan (Ubuntu)
       Status: New => Incomplete

** Changed in: simple-scan
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Simple
Scan Development Team, which is the registrant for Simple Scan.
https://bugs.launchpad.net/bugs/902830

Title:
  simple-scan crashed with SIGSEGV in __GI___libc_free()

Status in Simple Scan:
  Incomplete
Status in “simple-scan” package in Ubuntu:
  Incomplete

Bug description:
  Simple scan crashed when I tried to scan another page.

  ProblemType: Crash
  DistroRelease: Ubuntu 11.10
  Package: simple-scan 3.2.1-0ubuntu1~oneiric1
  ProcVersionSignature: Ubuntu 3.0.0-14.23-generic 3.0.9
  Uname: Linux 3.0.0-14-generic i686
  ApportVersion: 1.23-0ubuntu4
  Architecture: i386
  Date: Sun Dec 11 20:36:10 2011
  DriverPackageVersions:
   libsane 1.0.22-2ubuntu2
   libsane-extras N/A
   hplip 3.11.7-1ubuntu3.1
   hpoj N/A
  ExecutablePath: /usr/bin/simple-scan
  InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
  MachineType: FUJITSU SIEMENS AMILO Li 1818
  ProcCmdline: simple-scan
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-14-generic root=UUID=2e8fd81a-2a9c-4223-b8cb-19c24f99764e ro quiet splash vt.handoff=7
  SegvAnalysis:
   Segfault happened at: 0xa8d93c <__GI___libc_free+92>:	lock cmpxchg %ecx,(%esi)
   PC (0x00a8d93c) ok
   source "%ecx" ok
   destination "(%esi)" (0x0e410285) not located in a known VMA region (needed writable region)!
   Stack memory exhausted (SP below stack segment)
  SegvReason: writing unknown VMA
  Signal: 11
  SourcePackage: simple-scan
  StacktraceTop:
   __GI___libc_free (mem=0x648c7c) at malloc.c:3736
   sane_hpaio_close () from /usr/lib/sane/libsane-hpaio.so.1
   sane_dll_close () from /usr/lib/libsane.so.1
   sane_close () from /usr/lib/libsane.so.1
   ?? ()
  Title: simple-scan crashed with SIGSEGV in __GI___libc_free()
  UpgradeStatus: Upgraded to oneiric on 2011-12-10 (1 days ago)
  UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev nopasswdlogin plugdev sambashare tape video
  dmi.bios.date: 07/30/2007
  dmi.bios.vendor: FUJITSU SIEMENS
  dmi.bios.version: 1.14C
  dmi.board.name: AMILO Li 1818
  dmi.board.vendor: FUJITSU SIEMENS
  dmi.chassis.type: 10
  dmi.chassis.vendor: FUJITSU SIEMENS
  dmi.modalias: dmi:bvnFUJITSUSIEMENS:bvr1.14C:bd07/30/2007:svnFUJITSUSIEMENS:pnAMILOLi1818:pvr:rvnFUJITSUSIEMENS:rnAMILOLi1818:rvr:cvnFUJITSUSIEMENS:ct10:cvr:
  dmi.product.name: AMILO Li 1818
  dmi.sys.vendor: FUJITSU SIEMENS

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