simple-scan-team team mailing list archive

[Michael Nagel <question219599@xxxxxxxxxxxxxxxxxxxxx>]

Question #219599 on Simple Scan changed:
https://answers.launchpad.net/simple-scan/+question/219599

    Status: Open => Needs information

Michael Nagel requested more information:
Hi there,

could you please try if xsane and/or scanimage work?
This information would help us a lot.
For more Information you might read the following information.

Best Regards
Michael

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Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support
your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set
this bug to "Incomplete", so a friendly robot will expire this bug in 60
days if you do not respond. However, we would really prefer to hear back
from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues
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