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[Bug 1337414] Re: 14.04: Modem Manager Always Crashes

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Launchpad Bug Tracker <1337414@xxxxxxxxxxxxxxxxxx>
Date: Mon, 28 Jul 2014 18:15:36 -0000
Reply-to: Bug 1337414 <1337414@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: modemmanager (Ubuntu)
       Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1337414

Title:
  14.04: Modem Manager Always Crashes

Status in “modemmanager” package in Ubuntu:
  Confirmed

Bug description:
  I have just installed Ubuntu 14.04 (64-bit) and when I tried to
  connect to Internet via USB modem (Sierra 308), modem manager always
  crashes. The USB modem worked well in Ubuntu 12.04 that I used before.
  Crash report is attached here.

  Here I also include an excerpt of Syslog:

  Jul  3 22:27:25 reinaldo-home ModemManager[4142]: <info>  ModemManager (version 1.0.0) starting...
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: <info> Unmanaged Device found; state CONNECTED forced. (see http://bugs.launchpad.net/bugs/191889)
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: <info> Unmanaged Device found; state CONNECTED forced. (see http://bugs.launchpad.net/bugs/191889)
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: <info> NetworkManager state is now CONNECTED_GLOBAL
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: <info> Unmanaged Device found; state CONNECTED forced. (see http://bugs.launchpad.net/bugs/191889)
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: <warn> (ttyUSB2) failed to connect modem: Message did not receive a reply (timeout by message bus)
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: nm_device_get_state: assertion 'NM_IS_DEVICE (device)' failed
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: modem_prepare_result: assertion 'state == NM_DEVICE_STATE_PREPARE' failed
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: <info> ModemManager disappeared from bus
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: <warn> (ttyUSB2) failed to disconnect modem: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name :1.113 was not provided by any .service files
  Jul  3 22:27:23 reinaldo-home whoopsie[1055]: message repeated 4 times: [ offline]
  Jul  3 22:27:25 reinaldo-home whoopsie[1055]: Could not determine if this is a default route:
  Jul  3 22:27:25 reinaldo-home whoopsie[1055]: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: Method "Get" with signature "ss" on interface "org.freedesktop.DBus.Properties" doesn't exist#012
  Jul  3 22:27:25 reinaldo-home whoopsie[1055]: Could not determine if this is a default route:
  Jul  3 22:27:25 reinaldo-home whoopsie[1055]: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: Method "Get" with signature "ss" on interface "org.freedesktop.DBus.Properties" doesn't exist#012
  Jul  3 22:27:25 reinaldo-home whoopsie[1055]: offline
  Jul  3 22:27:25 reinaldo-home NetworkManager[725]: <info> ModemManager available in the bus
  Jul  3 22:27:27 reinaldo-home ModemManager[4142]: <warn>  Couldn't find support for device at '/sys/devices/pci0000:00/0000:00:1c.4/0000:02:00.0': not supported by any plugin
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.626433] usb 2-1.5: new high-speed USB device number 14 using ehci-pci
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.720098] usb 2-1.5: config 1 has an invalid interface number: 9 but max is 5
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.720104] usb 2-1.5: config 1 has an invalid interface number: 7 but max is 5
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.720107] usb 2-1.5: config 1 has no interface number 2
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.720109] usb 2-1.5: config 1 has no interface number 5
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.721596] usb 2-1.5: New USB device found, idVendor=0f3d, idProduct=68a3
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.721600] usb 2-1.5: New USB device strings: Mfr=3, Product=2, SerialNumber=4
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.721603] usb 2-1.5: Product: USB 308
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.721606] usb 2-1.5: Manufacturer: Sierra Wireless, Incorporated
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.721608] usb 2-1.5: SerialNumber: 353354046068858
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.725157] sierra 2-1.5:1.0: Sierra USB modem converter detected
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.726746] usb 2-1.5: Sierra USB modem converter now attached to ttyUSB0
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.726828] sierra 2-1.5:1.1: Sierra USB modem converter detected
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.727244] usb 2-1.5: Sierra USB modem converter now attached to ttyUSB1
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.727324] sierra 2-1.5:1.3: Sierra USB modem converter detected
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.727696] usb 2-1.5: Sierra USB modem converter now attached to ttyUSB2
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.727772] sierra 2-1.5:1.4: Sierra USB modem converter detected
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.728190] usb 2-1.5: Sierra USB modem converter now attached to ttyUSB3
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.728266] usb-storage 2-1.5:1.9: USB Mass Storage device detected
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.728482] scsi16 : usb-storage 2-1.5:1.9
  Jul  3 22:27:30 reinaldo-home kernel: [ 9593.730138] sierra_net 2-1.5:1.7 wwan0: register 'sierra_net' at usb-0000:00:1d.0-1.5, Sierra Wireless USB-to-WWAN Modem, 46:e0:69:42:09:07
  Jul  3 22:27:30 reinaldo-home mtp-probe: checking bus 2, device 14: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5"
  Jul  3 22:27:30 reinaldo-home mtp-probe: bus: 2, device: 14 was not an MTP device
  Jul  3 22:27:30 reinaldo-home ModemManager[4142]: <warn>  (ttyUSB0): port attributes not fully set
  Jul  3 22:27:30 reinaldo-home NetworkManager[725]:    SCPlugin-Ifupdown: devices added (path: /sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.7/net/wwan0, iface: wwan0)
  Jul  3 22:27:30 reinaldo-home NetworkManager[725]:    SCPlugin-Ifupdown: device added (path: /sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.7/net/wwan0, iface: wwan0): no ifupdown configuration found.
  Jul  3 22:27:30 reinaldo-home ModemManager[4142]: <warn>  (ttyUSB1): port attributes not fully set
  Jul  3 22:27:30 reinaldo-home ModemManager[4142]: <warn>  (ttyUSB2): port attributes not fully set
  Jul  3 22:27:30 reinaldo-home ModemManager[4142]: <warn>  (ttyUSB3): port attributes not fully set
  Jul  3 22:27:31 reinaldo-home kernel: [ 9594.728369] scsi 16:0:0:0: Direct-Access     SWI      SD Card          2.31 PQ: 0 ANSI: 2
  Jul  3 22:27:31 reinaldo-home kernel: [ 9594.728720] sd 16:0:0:0: Attached scsi generic sg2 type 0
  Jul  3 22:27:31 reinaldo-home kernel: [ 9594.730950] sd 16:0:0:0: [sdb] Attached SCSI removable disk
  Jul  3 22:27:41 reinaldo-home ModemManager[4142]: <info>  Creating modem with plugin 'Sierra' and '5' ports
  Jul  3 22:27:41 reinaldo-home ModemManager[4142]: <warn>  Could not grab port (tty/ttyUSB0): 'Cannot add port 'tty/ttyUSB0', unhandled serial type'
  Jul  3 22:27:41 reinaldo-home ModemManager[4142]: <warn>  (ttyUSB2): port attributes not fully set
  Jul  3 22:27:41 reinaldo-home ModemManager[4142]: <info>  Modem for device at '/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5' successfully created
  Jul  3 22:27:42 reinaldo-home ModemManager[4142]: <warn>  Couldn't load unlock retries: 'Unknown error'
  Jul  3 22:27:49 reinaldo-home ModemManager[4142]: <warn>  couldn't load Operator identifier: 'SIM failed to handle CRSM request (sw1 103 sw2 0)'
  Jul  3 22:27:50 reinaldo-home ModemManager[4142]: <warn>  couldn't load list of Own Numbers: 'Failed to parse NV MDN command result: -17'
  Jul  3 22:27:53 reinaldo-home ModemManager[4142]: <info>  Modem: state changed (unknown -> disabled)
  Jul  3 22:27:53 reinaldo-home NetworkManager[725]: <warn> (ttyUSB2): failed to look up interface index
  Jul  3 22:27:53 reinaldo-home NetworkManager[725]: <info> WWAN now disabled by management service
  Jul  3 22:27:53 reinaldo-home NetworkManager[725]: <info> (ttyUSB2): new Broadband device (driver: 'sierra, sierra_net' ifindex: 0)
  Jul  3 22:27:53 reinaldo-home NetworkManager[725]: <info> (ttyUSB2): exported as /org/freedesktop/NetworkManager/Devices/10
  Jul  3 22:27:53 reinaldo-home NetworkManager[725]: <info> (ttyUSB2): device state change: unmanaged -> unavailable (reason 'managed') [10 20 2]
  Jul  3 22:27:53 reinaldo-home NetworkManager[725]: <info> (ttyUSB2): deactivating device (reason 'managed') [2]
  Jul  3 22:27:53 reinaldo-home NetworkManager[725]: <info> NetworkManager state is now DISCONNECTED
  Jul  3 22:27:53 reinaldo-home NetworkManager[725]: <info> (ttyUSB2): device state change: unavailable -> disconnected (reason 'none') [20 30 0]
  Jul  3 22:27:56 reinaldo-home AptDaemon: INFO: Quitting due to inactivity
  Jul  3 22:27:56 reinaldo-home AptDaemon: INFO: Quitting was requested
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> disable requested (sleeping: no  enabled: yes)
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> sleeping or disabling...
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> (eth0): device state change: unavailable -> unmanaged (reason 'sleeping') [20 10 37]
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> (eth0): cleaning up...
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> (eth0): taking down device.
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> NetworkManager state is now ASLEEP
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> (ttyUSB2): device state change: disconnected -> unmanaged (reason 'sleeping') [30 10 37]
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> (ttyUSB2): cleaning up...
  Jul  3 22:28:01 reinaldo-home NetworkManager[725]: <info> (ttyUSB2): taking down device.

  
  Could you please tell me how to fix this issue?

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