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[Bug 1261846] Re: connected printer won't print

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>
Date: Sun, 10 Aug 2014 15:19:40 -0000
Reply-to: Bug 1261846 <1261846@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

The HP Envy 4500 need the hpcups driver and is supported starting with hplip 3.13.6
Ubuntu 12.10 has hplip 3.12.6 and furthermore Ubuntu 12.10 is end of life.
So please upgrade to Ubuntu 14.04.1LTS or higher and your printer will work out of the box.

** Changed in: cups (Ubuntu)
       Status: New => Fix Released

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https://bugs.launchpad.net/bugs/1261846

Title:
  connected printer won't print

Status in “cups” package in Ubuntu:
  Fix Released

Bug description:
   A new HP envy 4500 is connected and found by Ubuntu 12.10 in system
  settings. It will print a test page, but will not print from Libre
  Writer.  The printer and scanner works in XP

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: cups 1.6.1-0ubuntu11.4
  ProcVersionSignature: Ubuntu 3.5.0-44.67-generic 3.5.7.25
  Uname: Linux 3.5.0-44-generic i686
  ApportVersion: 2.6.1-0ubuntu13
  Architecture: i386
  Date: Tue Dec 17 09:25:32 2013
  InstallationDate: Installed on 2013-06-06 (194 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
  Lpstat:
   device for HP-ENVY-4500-series: usb://HP/ENVY%204500%20series?serial=CN38D2P07C05X4&interface=1
   device for HP-ENVY-4500-series-2: usb://HP/ENVY%204500%20series?serial=CN38D2P07C05X4&interface=1
  MachineType: Dell Inc. OptiPlex GX280
  MarkForUpload: True
  Papersize: letter
  PpdFiles:
   HP-ENVY-4500-series: HP Envy 110 Series hpijs, 3.12.6
   HP-ENVY-4500-series-2: HP Envy 110 Series, hpcups 3.12.6
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-44-generic root=UUID=39ba4490-65ed-45c0-9291-6c04da17b4ca ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/17/2004
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A03
  dmi.board.name: 0G5611
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA03:bd09/17/2004:svnDellInc.:pnOptiPlexGX280:pvr:rvnDellInc.:rn0G5611:rvr:cvnDellInc.:ct6:cvr:
  dmi.product.name: OptiPlex GX280
  dmi.sys.vendor: Dell Inc.

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