touch-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Can you provide a cups error_log of the problem as described here:
https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log,
preferably from Ubuntu 14.04.1 LTS since 13.04 is no longer supported.
You can test without installing by using a ubuntu-desktop live-cd.


** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1191607

Title:
  since upgrade to Quantal, network printer doesn't print

Status in “cups” package in Ubuntu:
  Incomplete

Bug description:
  Prior to my upgrade to 13.04 from 12.10, I was able to configure and
  print to my Samsung ML-2851ND network printer without problems.  After
  the upgrade, though, the printer stopped working.  I have tried
  several times to re-add the printer, but the result is always the
  same:  I succeed in adding the printer, but every attempt to print,
  including just printing a test page, fails.  The item just sits in the
  print queue, and the printer does nothing.  The computer is a laptop
  connecting over wifi to a printer on the same subnet.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: cups 1.6.2-1ubuntu7
  ProcVersionSignature: Ubuntu 3.8.0-25.37-generic 3.8.13
  Uname: Linux 3.8.0-25-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.1
  Architecture: amd64
  CheckboxSubmission: 7a44f748faca509c8715ed10df6d528a
  CheckboxSystem: d00f84de8a555815fa1c4660280da308
  Date: Mon Jun 17 09:31:11 2013
  InstallationDate: Installed on 2013-02-24 (112 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  KernLog:
   
  Lpstat:
   device for laser: ipp://koan.local:631/printers/laser
   device for lasernew: dnssd://Samsung%20ML-2850ND%20(Samsung_Laser)._ipp._tcp.local/
   device for Samsung: socket://192.168.0.50:9100
  MachineType: Dell Inc. Latitude E6420
  MarkForUpload: True
  Papersize: a4
  PpdFiles:
   Samsung: Generic PostScript Printer Foomatic/Postscript (recommended)
   laser: Samsung ML-2850 Series PS
   lasernew: Samsung ML-2850 Series PS
  ProcEnviron:
   LANGUAGE=en_AU:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_AU.UTF-8
   SHELL=/bin/zsh
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-25-generic root=UUID=c901659e-0c4c-498a-b8e8-fc4c572ff1d8 ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: Upgraded to raring on 2013-05-09 (38 days ago)
  dmi.bios.date: 05/11/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A04
  dmi.board.asset.tag: UOM87276
  dmi.board.name: 032T9K
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.asset.tag: UOM87276
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA04:bd05/11/2011:svnDellInc.:pnLatitudeE6420:pvr01:rvnDellInc.:rn032T9K:rvrA01:cvnDellInc.:ct9:cvr:
  dmi.product.name: Latitude E6420
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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