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Message #104127
[Bug 590300] Re: RIdiculously misleading error message from passwd
** Changed in: shadow (Ubuntu)
Assignee: Gayan Weerakutti (reversiblean) => (unassigned)
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https://bugs.launchpad.net/bugs/590300
Title:
RIdiculously misleading error message from passwd
Status in shadow package in Ubuntu:
Triaged
Bug description:
In Ubuntu server 10.04 LTS, I typed passwd to change my password and
accidentally typed the new password in response to the prompt for the
current password. Instead of saying "incorrect password" or something
equally reasonable, which would have caused me to smack my forehead
and do it right the next time, I got the insane response "passwd:
Authentication token manipulation error"! This caused me to go down a
rathole for fifteen minutes, reading many pages with many possible
reasons for this error, none of which were "you mistyped your original
password".
This is a real user-interface FAIL and is certainly a regression in
understandability. It's obviously been there for a while; 9.04 does
this, although I note that Hoary 5.04 (yes, I still have a machine
that old) says "passwd: Authentication failure" instead, which, while
still not exactly user-friendly, at least puts "authentication" and
"failure" -and nothing else- into the error to give people half a
clue that maybe they mistyped something. (It's still not an error
message users should see, compared to "incorrect password".) But the
current error message is so obfuscated ("token manipulation error"---
wtf is -that-?) that it's absolutely no help at all---either to a user
trying to figure out what's going on, -or- to Google, considering how
many other scenarios cause it to spit out that error message.
Yuck.
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