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[Bug 1513107] [NEW] [20BFS05L00, Realtek ALC3232, Black Headphone Out, Left] No sound at all

 

Public bug reported:

I am on a Lenovo T540p, kernel is 4.2.0-16-generic, release is 15.10
wily. Fairly certain this bug started with/around wily's release.

Sound works from internal speakers, but does not work when plugging in
anything (in this case, also speakers) into the headphone jack. Those
speakers work fine when connected to a different device. The jack worked
fine up until recently.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/pcmC1D0c:   j-frost    2395 F...m pulseaudio
 /dev/snd/pcmC1D0p:   j-frost    2395 F...m pulseaudio
 /dev/snd/controlC1:  j-frost    2395 F.... pulseaudio
 /dev/snd/controlC0:  j-frost    2395 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Nov  4 16:01:39 2015
InstallationDate: Installed on 2015-08-25 (71 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/pcmC1D0c:   j-frost    2395 F...m pulseaudio
 /dev/snd/pcmC1D0p:   j-frost    2395 F...m pulseaudio
 /dev/snd/controlC1:  j-frost    2395 F.... pulseaudio
 /dev/snd/controlC0:  j-frost    2395 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [20BFS05L00, Realtek ALC3232, Black Headphone Out, Left] No sound at all
UpgradeStatus: Upgraded to wily on 2015-10-28 (7 days ago)
dmi.bios.date: 11/07/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: GMET68WW (2.16 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BFS05L00
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGMET68WW(2.16):bd11/07/2014:svnLENOVO:pn20BFS05L00:pvrThinkPadT540p:rvnLENOVO:rn20BFS05L00:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20BFS05L00
dmi.product.version: ThinkPad T540p
dmi.sys.vendor: LENOVO

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug wily

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https://bugs.launchpad.net/bugs/1513107

Title:
  [20BFS05L00, Realtek ALC3232, Black Headphone Out, Left] No sound at
  all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  I am on a Lenovo T540p, kernel is 4.2.0-16-generic, release is 15.10
  wily. Fairly certain this bug started with/around wily's release.

  Sound works from internal speakers, but does not work when plugging in
  anything (in this case, also speakers) into the headphone jack. Those
  speakers work fine when connected to a different device. The jack
  worked fine up until recently.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
  Uname: Linux 4.2.0-16-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.1-0ubuntu4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC1D0c:   j-frost    2395 F...m pulseaudio
   /dev/snd/pcmC1D0p:   j-frost    2395 F...m pulseaudio
   /dev/snd/controlC1:  j-frost    2395 F.... pulseaudio
   /dev/snd/controlC0:  j-frost    2395 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Nov  4 16:01:39 2015
  InstallationDate: Installed on 2015-08-25 (71 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC1D0c:   j-frost    2395 F...m pulseaudio
   /dev/snd/pcmC1D0p:   j-frost    2395 F...m pulseaudio
   /dev/snd/controlC1:  j-frost    2395 F.... pulseaudio
   /dev/snd/controlC0:  j-frost    2395 F.... pulseaudio
  Symptom_Jack: Black Headphone Out, Left
  Symptom_Type: No sound at all
  Title: [20BFS05L00, Realtek ALC3232, Black Headphone Out, Left] No sound at all
  UpgradeStatus: Upgraded to wily on 2015-10-28 (7 days ago)
  dmi.bios.date: 11/07/2014
  dmi.bios.vendor: LENOVO
  dmi.bios.version: GMET68WW (2.16 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20BFS05L00
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Defined
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrGMET68WW(2.16):bd11/07/2014:svnLENOVO:pn20BFS05L00:pvrThinkPadT540p:rvnLENOVO:rn20BFS05L00:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 20BFS05L00
  dmi.product.version: ThinkPad T540p
  dmi.sys.vendor: LENOVO

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