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[Bug 1517954] Re: Mouse click handler sometimes unresponsive while using Wireless USB Headset Corsair VOID rgb

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Christian Löpke, thank you for reporting this and helping make Ubuntu
better.

As per https://www.asus.com/Motherboards/P5E_Deluxe/HelpDesk_Download/
an update to your computer's buggy and outdated BIOS is available
(0501). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the
information above is provided, then please mark this report Status New.
Otherwise, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-0501

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

** Description changed:

- Regarding to my post on https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/993655
- here is my ubuntu-bug report.
+ while using a Corsair VOID rgb Wireless USB Headset, approximately every
+ 15 minutes mouse clicks are unresponsive. If I don't use the keys on the
+ headset the mouse problem appears only after login.
  
- Additionally I can say if I dont use the keys on the headset the mouse problem appears only after the login.
- Switching the tty and switching back to tty7 still fixes this.
- 
- My message was:
- 
- I can confirm this bug with a Corsair VOID RGB wireless headset.
- Mouse movement works all the time but sometimes (every 15 min ca.) mouse clicks are not recognized any more till I switch tty with strg+alt+F1 and back to seven.
- 
- Im using XUbuntu 15.04 and really want to help.
- But I dont know where to look for debug outputs.
- 
- Can someone help me ?
- Which informations are required to debug this ?
+ WORKAROUND: Switch tty with strg+alt+F1 and back to seven.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: xorg 1:7.7+7ubuntu4
  ProcVersionSignature: Ubuntu 3.19.0-33.38-generic 3.19.8-ckt7
  Uname: Linux 3.19.0-33-generic x86_64
  NonfreeKernelModules: nvidia
  .proc.driver.nvidia.registry: Binary: ""
  .proc.driver.nvidia.version:
-  NVRM version: NVIDIA UNIX x86_64 Kernel Module  340.93  Wed Aug 19 16:49:15 PDT 2015
-  GCC version:  gcc version 4.9.2 (Ubuntu 4.9.2-10ubuntu13)
+  NVRM version: NVIDIA UNIX x86_64 Kernel Module  340.93  Wed Aug 19 16:49:15 PDT 2015
+  GCC version:  gcc version 4.9.2 (Ubuntu 4.9.2-10ubuntu13)
  ApportVersion: 2.17.2-0ubuntu1.7
  Architecture: amd64
  CurrentDesktop: XFCE
  Date: Thu Nov 19 16:27:31 2015
  DistUpgraded: 2015-05-28 17:18:17,655 DEBUG enabling apt cron job
  DistroCodename: vivid
  DistroVariant: ubuntu
  GraphicsCard:
-  NVIDIA Corporation GM107 [GeForce GTX 750] [10de:1381] (rev a2) (prog-if 00 [VGA controller])
-    Subsystem: ASUSTeK Computer Inc. Device [1043:84c2]
+  NVIDIA Corporation GM107 [GeForce GTX 750] [10de:1381] (rev a2) (prog-if 00 [VGA controller])
+    Subsystem: ASUSTeK Computer Inc. Device [1043:84c2]
  InstallationDate: Installed on 2014-10-24 (390 days ago)
  InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  LightdmGreeterLog:
-  ** (lightdm-gtk-greeter:1413): WARNING **: Failed to load user image: Failed to open file '/home/christian/.face': Datei oder Verzeichnis nicht gefunden
-  g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting.
-  Invalid MIT-MAGIC-COOKIE-1 keyupstart: indicator-power-main-Prozess (1437) wurde von TERM-Signal beendet
-  upstart: indicator-application-main-Prozess (1439) wurde von TERM-Signal beendet
+  ** (lightdm-gtk-greeter:1413): WARNING **: Failed to load user image: Failed to open file '/home/christian/.face': Datei oder Verzeichnis nicht gefunden
+  g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting.
+  Invalid MIT-MAGIC-COOKIE-1 keyupstart: indicator-power-main-Prozess (1437) wurde von TERM-Signal beendet
+  upstart: indicator-application-main-Prozess (1439) wurde von TERM-Signal beendet
  LightdmGreeterLogOld:
-  ** (lightdm-gtk-greeter:5527): WARNING **: Failed to load user image: Failed to open file '/home/christian/.face': Datei oder Verzeichnis nicht gefunden
-  Invalid MIT-MAGIC-COOKIE-1 keyupstart: indicator-power-main-Prozess (5552) wurde von TERM-Signal beendet
-  upstart: indicator-application-main-Prozess (5563) wurde von TERM-Signal beendet
+  ** (lightdm-gtk-greeter:5527): WARNING **: Failed to load user image: Failed to open file '/home/christian/.face': Datei oder Verzeichnis nicht gefunden
+  Invalid MIT-MAGIC-COOKIE-1 keyupstart: indicator-power-main-Prozess (5552) wurde von TERM-Signal beendet
+  upstart: indicator-application-main-Prozess (5563) wurde von TERM-Signal beendet
  MachineType: System manufacturer P5E Deluxe
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-33-generic root=UUID=1dd0a983-97bf-49d9-b28f-c060a634af4f ro
  SourcePackage: xorg
  UpgradeStatus: Upgraded to vivid on 2015-05-28 (175 days ago)
  dmi.bios.date: 04/17/2008
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0105
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5E Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0105:bd04/17/2008:svnSystemmanufacturer:pnP5EDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5EDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5E Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  version.compiz: compiz N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.60-2
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.9-2ubuntu1~vivid2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.9-2ubuntu1~vivid2
  version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2.2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
  xserver.bootTime: Thu Nov 19 16:18:28 2015
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
-  
+ 
  xserver.version: 2:1.17.1-0ubuntu3.1

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1517954

Title:
  Mouse click handler sometimes unresponsive while using Wireless USB
  Headset Corsair VOID rgb

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  while using a Corsair VOID rgb Wireless USB Headset, approximately
  every 15 minutes mouse clicks are unresponsive. If I don't use the
  keys on the headset the mouse problem appears only after login.

  WORKAROUND: Switch tty with strg+alt+F1 and back to seven.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: xorg 1:7.7+7ubuntu4
  ProcVersionSignature: Ubuntu 3.19.0-33.38-generic 3.19.8-ckt7
  Uname: Linux 3.19.0-33-generic x86_64
  NonfreeKernelModules: nvidia
  .proc.driver.nvidia.registry: Binary: ""
  .proc.driver.nvidia.version:
   NVRM version: NVIDIA UNIX x86_64 Kernel Module  340.93  Wed Aug 19 16:49:15 PDT 2015
   GCC version:  gcc version 4.9.2 (Ubuntu 4.9.2-10ubuntu13)
  ApportVersion: 2.17.2-0ubuntu1.7
  Architecture: amd64
  CurrentDesktop: XFCE
  Date: Thu Nov 19 16:27:31 2015
  DistUpgraded: 2015-05-28 17:18:17,655 DEBUG enabling apt cron job
  DistroCodename: vivid
  DistroVariant: ubuntu
  GraphicsCard:
   NVIDIA Corporation GM107 [GeForce GTX 750] [10de:1381] (rev a2) (prog-if 00 [VGA controller])
     Subsystem: ASUSTeK Computer Inc. Device [1043:84c2]
  InstallationDate: Installed on 2014-10-24 (390 days ago)
  InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  LightdmGreeterLog:
   ** (lightdm-gtk-greeter:1413): WARNING **: Failed to load user image: Failed to open file '/home/christian/.face': Datei oder Verzeichnis nicht gefunden
   g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting.
   Invalid MIT-MAGIC-COOKIE-1 keyupstart: indicator-power-main-Prozess (1437) wurde von TERM-Signal beendet
   upstart: indicator-application-main-Prozess (1439) wurde von TERM-Signal beendet
  LightdmGreeterLogOld:
   ** (lightdm-gtk-greeter:5527): WARNING **: Failed to load user image: Failed to open file '/home/christian/.face': Datei oder Verzeichnis nicht gefunden
   Invalid MIT-MAGIC-COOKIE-1 keyupstart: indicator-power-main-Prozess (5552) wurde von TERM-Signal beendet
   upstart: indicator-application-main-Prozess (5563) wurde von TERM-Signal beendet
  MachineType: System manufacturer P5E Deluxe
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-33-generic root=UUID=1dd0a983-97bf-49d9-b28f-c060a634af4f ro
  SourcePackage: xorg
  UpgradeStatus: Upgraded to vivid on 2015-05-28 (175 days ago)
  dmi.bios.date: 04/17/2008
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0105
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5E Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0105:bd04/17/2008:svnSystemmanufacturer:pnP5EDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5EDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5E Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  version.compiz: compiz N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.60-2
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.9-2ubuntu1~vivid2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.9-2ubuntu1~vivid2
  version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2.2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
  xserver.bootTime: Thu Nov 19 16:18:28 2015
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:

  xserver.version: 2:1.17.1-0ubuntu3.1

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References

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