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[Bug 1509118] Re: U1 account stops working and prevents using the store

 

** Tags added: hotfix

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https://bugs.launchpad.net/bugs/1509118

Title:
  U1 account stops working and prevents using the store

Status in Canonical System Image:
  Confirmed
Status in pay-service package in Ubuntu:
  New
Status in pay-ui package in Ubuntu:
  New
Status in ubuntu-push package in Ubuntu:
  New
Status in ubuntuone-credentials package in Ubuntu:
  New
Status in unity-scope-click package in Ubuntu:
  New

Bug description:
  In a phone with a U1 account configured and working, some users
  reported that about a week ago (i.e. before OTA-7) they started having
  problems to upgrade software or install new apps.

  When they want to upgrade/install, they are asked for their U1
  information as in no account was set up in the phone. If they add the
  account through Accounts in Settings, the phone apparently stores the
  information but when the user wants to use the store it disappears
  again.

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