touch-packages team mailing list archive

[Pat McGowan <pat.mcgowan@xxxxxxxxxxxxx>]

@peter unfortunately we cannot reproduce it and have no other reports,
so lets gather some info if we can

Does this happen on every call?
If you remove the second sim does it still occur?

please attach the file /var/log/syslog after this happens
same for /var/log/upstart/powerd.log 

if possible during the call, type 
powerd-cli list
and provide the output here.

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https://bugs.launchpad.net/bugs/1493574

Title:
  [vegeta] Phone app makes screen stay black during call (so you can't
  hang up)

Status in Canonical System Image:
  Incomplete
Status in powerd package in Ubuntu:
  Confirmed

Bug description:
  A similar, if not the same bug, has been reported to be fixed for
  OTA6. This bug report explains that it's no necessary to wait for a
  minute or so on the phone call, but the screen turns black
  immediately, and doesn't turn back on again to allow hanging up via a
  screen control.

  Potential duplicate: https://bugs.launchpad.net/canonical-devices-
  system-image/+bug/1483127

  Device: Aquaris E5 HD Ubuntu Edition
  OS version: 15.04 (r5)

  A) Incoming phone call:
         - Accept the incoming call by sliding the grey middle button to the green button
         - Watch the screen turning black
         - Bring the phone to your ear, speak (as in a normal phone call)
         - Take the phone away from your ear, note that the screen stays black

         How to hang up anyway: (workaround)
         - (continued from above, screen stays black after taking it away from your ear)
         - Press the screen lock/unlock button (= button above volume control)
         - Screen with phone app shows for about half a second, then turns black again
         - Press the screen lock/unlock button again, and try to press the red hangup button quickly
         - Repeat the previous step until hanging up succeeds

  B) Outbound phone call:
         - Open the phone app
         - Slide up Recent calls list from bottom edge, select a phone number
         - Press green dial button to initiate the call
         - Watch the phone dialling and the screen turning black
         - Bring the phone to your ear, speak (as in a normal phone call)
         - Take the phone away from your ear, note that the screen stays black

         How to hang up anyway: (workaround)
         - (same procedure as in A. above)
         - Difference in behavior:
           * In some calls after pressing the lock/unlock button for the first time the screen stays alight (doesn't turn black again after half a second).

  
  Jean-Baptiste Lallement confirms on the ubuntu-phone mailing list:
  In both cases, covering/uncovering the proximity sensor should turn the screen on, if the screen has not been turned off with the power button. (This is not happening.)

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