touch-packages team mailing list archive

[adam plaice <plaiceadam@xxxxxxxxx>]

Sorry for spamming this and sorry that my contribution won't be too
helpful (though I think that on net, considering how annoying, but
elusive, a bug it appears to be, it's better if I do record this than if
I don't).

ota7
ubuntu aquaris e5 hd (vegetahd) 


I had a very similar experience as the original submitter about two weeks ago. I tried installing dekko from the store and when I hit the install button I had the same error as in the original description:

Login Error
Please log in to your Ubuntu One account

and my account disappeared from the list. Whenever I re-added my U1
account and tried to install the app again, the same thing happened. In
contrast to the original bug description, the error and removal of my U1
account from the list also occurred for all other apps that I tried to
install (I think I tried installing the document viewer and the
calendar, but I'm not sure.) Registering with a different U1 account
(created for this purpose) made no difference — the error and removal of
the account still occurred. Rebooting the system also had no effect.

The error permanently disappeared (for all apps — i.e. I could install
any app, including dekko, without errors) after I added another online
(google) account (in addition to re-registering my U1 account again), in
order to check if it would also vanish at the same time as the U1
account. Removing the additional account did not cause the error to
revert. The entire episode (from first occurrence of the bug to its
disappearance) lasted several hours.

I had not previously added any online accounts other than the U1
account. I had previously installed several apps successfully before the
bug appeared and had not done anything (almost literally) with my device
between the previous successful install and the first appearance of the
bug.


My musings:
I'm not sure whether the bug was "solved" by the addition of the extra online account or by the passage of time. I also don't know whether it was client- or server-side, though both registering via my device and managing the U1 account via the web interface (https://login.ubuntu.com/) worked fine, suggesting that it probably wasn't a matter of the server simply being down.


Note:
I'm not expecting anyone to produce a patch to fix this based on my description, but hope that it will be of some help to anyone who arrives here via an online search.

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to ubuntu-system-settings-
online-accounts in Ubuntu.
https://bugs.launchpad.net/bugs/1389028

Title:
  u1 account crashes and gets removed when installing app

Status in ubuntu-system-settings-online-accounts package in Ubuntu:
  Incomplete
Status in ubuntuone-credentials package in Ubuntu:
  Fix Released

Bug description:
  platform: Ubuntu touch
  image: rtm #6
  device: Mako

  after updating to rtm #6 today, I tried installing an app from the
  store. The app in question is the new Grooveshark app by Grooveshark
  (NOT the one by Adnane Belmadiaf)

  When I hit the install button, I get an error:

  Login Error
  Please log in to your Ubuntu One account

  Sure enough, my U1 is gone fron the registered online accounts.

  I can re-add my U1 account and try again to add the app but the same
  thing happens every time. Even after a device reboot.

  Note that it has something to do with this app. Other apps install normally.
  (Needless to say i have not tried every app or scope in the store so there might be others that trigger this as well.)

  Cheers,

  Mat

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