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[Bug 1528965] [NEW] "systemctl restart cups.service" hangs

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Karl-Philipp Richter <krichter722@xxxxxx>
Date: Wed, 23 Dec 2015 22:32:16 -0000
Reply-to: Bug 1528965 <1528965@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

Being stuck at a print job `sudo systemctl restart cups.service` doesn't
show any progress for 30 minutes.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: cups 2.1.0-4ubuntu3
Uname: Linux 4.3.3-040303-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CupsErrorLog:
 
CurrentDesktop: Unity
Date: Wed Dec 23 23:09:06 2015
InstallationDate: Installed on 2015-12-12 (11 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat:
 device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(Netzwerk): hp:/net/HP_Color_LaserJet_MFP_M476dn?ip=192.168.179.42
 device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(USB): hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
MachineType: LENOVO 20221
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(Netzwerk).ppd', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(USB).ppd'] failed with exit code 2: grep: /etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(Netzwerk).ppd: Keine Berechtigung
 grep: /etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(USB).ppd: Keine Berechtigung
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.3.3-040303-generic root=UUID=791b47e7-915d-4d5a-bce0-d7e9b660a2ab ro rootflags=subvol=ubuntu-main-root
SourcePackage: cups
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad Z500 Touch
dmi.modalias: dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
dmi.product.name: 20221
dmi.product.version: Lenovo IdeaPad Z500 Touch
dmi.sys.vendor: LENOVO

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug wily

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https://bugs.launchpad.net/bugs/1528965

Title:
  "systemctl restart cups.service" hangs

Status in cups package in Ubuntu:
  New

Bug description:
  Being stuck at a print job `sudo systemctl restart cups.service`
  doesn't show any progress for 30 minutes.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: cups 2.1.0-4ubuntu3
  Uname: Linux 4.3.3-040303-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  CupsErrorLog:
   
  CurrentDesktop: Unity
  Date: Wed Dec 23 23:09:06 2015
  InstallationDate: Installed on 2015-12-12 (11 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  Lpstat:
   device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(Netzwerk): hp:/net/HP_Color_LaserJet_MFP_M476dn?ip=192.168.179.42
   device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(USB): hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
  MachineType: LENOVO 20221
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(Netzwerk).ppd', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(USB).ppd'] failed with exit code 2: grep: /etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(Netzwerk).ppd: Keine Berechtigung
   grep: /etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn_(USB).ppd: Keine Berechtigung
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.3.3-040303-generic root=UUID=791b47e7-915d-4d5a-bce0-d7e9b660a2ab ro rootflags=subvol=ubuntu-main-root
  SourcePackage: cups
  UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/12/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 71CN51WW(V1.21)
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: INVALID
  dmi.board.vendor: LENOVO
  dmi.board.version: 31900003WIN8 STD MLT
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo IdeaPad Z500 Touch
  dmi.modalias: dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
  dmi.product.name: 20221
  dmi.product.version: Lenovo IdeaPad Z500 Touch
  dmi.sys.vendor: LENOVO

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