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[Bug 1537503] [NEW] hdmi video output suddenly stops working

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: lefredj <lefredj@xxxxxxxxx>
Date: Sun, 24 Jan 2016 15:52:16 -0000
Reply-to: Bug 1537503 <1537503@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

Hdmi cable is plugged in. It has worked before (yesterday...) but
doesn't work anymore. I tried different cables and different external
monitors. I checked the monitors and cables with another pc. It worked.

xrandr command shows :
Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 32767 x 32767
eDP1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 309mm x 173mm
   1920x1080      60.0*+   59.9  
   1680x1050      60.0     59.9  
   1600x1024      60.2  
   1400x1050      60.0  
   1280x1024      60.0  
   1440x900       59.9  
   1280x960       60.0  
   1360x768       59.8     60.0  
   1152x864       60.0  
   1024x768       60.0  
   800x600        60.3     56.2  
   640x480        59.9  
VGA1 disconnected (normal left inverted right x axis y axis)
DP1 disconnected (normal left inverted right x axis y axis)
HDMI1 disconnected (normal left inverted right x axis y axis)
VIRTUAL1 disconnected (normal left inverted right x axis y axis)

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.16.0-59.79~14.04.1-generic 3.16.7-ckt20
Uname: Linux 3.16.0-59-generic x86_64
.tmp.unity.support.test.0:
 
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Jan 24 16:47:15 2016
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Crystal Well Integrated Graphics Controller [8086:0d26] (rev 08) (prog-if 00 [VGA controller])
   Subsystem: CLEVO/KAPOK Computer Device [1558:7410]
InstallationDate: Installed on 2015-06-17 (221 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Notebook W740SU
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-59-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/11/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd09/11/2014:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.name: W740SU
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.6
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.6
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Sun Jan 24 16:10:24 2016
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id                                4669 
 vendor                                     AUO
xserver.version: 2:1.15.1-0ubuntu2.7

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug compiz-0.9 trusty ubuntu

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1537503

Title:
  hdmi video output suddenly stops working

Status in xorg package in Ubuntu:
  New

Bug description:
  Hdmi cable is plugged in. It has worked before (yesterday...) but
  doesn't work anymore. I tried different cables and different external
  monitors. I checked the monitors and cables with another pc. It
  worked.

  xrandr command shows :
  Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 32767 x 32767
  eDP1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 309mm x 173mm
     1920x1080      60.0*+   59.9  
     1680x1050      60.0     59.9  
     1600x1024      60.2  
     1400x1050      60.0  
     1280x1024      60.0  
     1440x900       59.9  
     1280x960       60.0  
     1360x768       59.8     60.0  
     1152x864       60.0  
     1024x768       60.0  
     800x600        60.3     56.2  
     640x480        59.9  
  VGA1 disconnected (normal left inverted right x axis y axis)
  DP1 disconnected (normal left inverted right x axis y axis)
  HDMI1 disconnected (normal left inverted right x axis y axis)
  VIRTUAL1 disconnected (normal left inverted right x axis y axis)

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8.1
  ProcVersionSignature: Ubuntu 3.16.0-59.79~14.04.1-generic 3.16.7-ckt20
  Uname: Linux 3.16.0-59-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Sun Jan 24 16:47:15 2016
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  EcryptfsInUse: Yes
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation Crystal Well Integrated Graphics Controller [8086:0d26] (rev 08) (prog-if 00 [VGA controller])
     Subsystem: CLEVO/KAPOK Computer Device [1558:7410]
  InstallationDate: Installed on 2015-06-17 (221 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Notebook W740SU
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-59-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/11/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4.6.5
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: W740SU
  dmi.board.vendor: Notebook
  dmi.board.version: Not Applicable
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: Notebook
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd09/11/2014:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
  dmi.product.name: W740SU
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Notebook
  version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.6
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.6
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
  xserver.bootTime: Sun Jan 24 16:10:24 2016
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                4669 
   vendor                                     AUO
  xserver.version: 2:1.15.1-0ubuntu2.7

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Follow ups

[Bug 1537503] Re: hdmi video output suddenly stops working
From: lefredj, 2016-01-27
[Bug 1537503] Re: hdmi video output suddenly stops working
From: Christopher M. Penalver, 2016-01-26