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[Bug 1537735] [NEW] SMS are sent (and charged for) multiple times

 

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When there is poor network coverage, it often happens that SMS are sent
multiple times. They appear only once in the messages app, but the other
end receives them multiple times (up to 5 times I believe).

In the example of the attached screenshots, the sender never received
the confirmation that it actually succeeded, the receiver however
received the message multiple times. Also the operator will charge for
each sent instance. I have seen other cases where eventually the
confirmation comes through after, say, 3 attempts and it stops retrying.

I'm not really sure about what to do if the confirmation doesn't come
through the network, but as I've never seen this issue with other
phones, I think it must be something like the retries being sent with a
different ID, so the operator cannot match the message to previous
attempts? Or perhaps the timeout for waiting for the reply is just too
short?

** Affects: canonical-devices-system-image
     Importance: Undecided
         Status: New

** Affects: messaging-app (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: ofono (Ubuntu)
     Importance: Undecided
         Status: New

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SMS are sent (and charged for) multiple times
https://bugs.launchpad.net/bugs/1537735
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