touch-packages team mailing list archive

[Pat McGowan <pat.mcgowan@xxxxxxxxxxxxx>]

** Changed in: canonical-devices-system-image
   Importance: Undecided => Medium

** Changed in: canonical-devices-system-image
       Status: New => Confirmed

** Changed in: canonical-devices-system-image
    Milestone: None => backlog

** Changed in: canonical-devices-system-image
     Assignee: (unassigned) => John McAleely (john.mcaleely)

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https://bugs.launchpad.net/bugs/1537735

Title:
  SMS are sent (and charged for) multiple times

Status in Canonical System Image:
  Confirmed
Status in messaging-app package in Ubuntu:
  New
Status in ofono package in Ubuntu:
  New

Bug description:
  When there is poor network coverage, it often happens that SMS are
  sent multiple times. They appear only once in the messages app, but
  the other end receives them multiple times (up to 5 times I believe).

  In the example of the attached screenshots, the sender never received
  the confirmation that it actually succeeded, the receiver however
  received the message multiple times. Also the operator will charge for
  each sent instance. I have seen other cases where eventually the
  confirmation comes through after, say, 3 attempts and it stops
  retrying.

  I'm not really sure about what to do if the confirmation doesn't come
  through the network, but as I've never seen this issue with other
  phones, I think it must be something like the retries being sent with
  a different ID, so the operator cannot match the message to previous
  attempts? Or perhaps the timeout for waiting for the reply is just too
  short?

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