touch-packages team mailing list archive

[Launchpad Bug Tracker <1517158@xxxxxxxxxxxxxxxxxx>]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: alsa-driver (Ubuntu)
       Status: New => Confirmed

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1517158

Title:
  [HP EliteBook 725 G2, Realtek ALC3228, Black Headphone Out, Right] No
  sound at all

Status in alsa-driver package in Ubuntu:
  Confirmed

Bug description:
  Hello
  When I am plugging external headphones jack in the the headphone output of HP EliteBook 725G2, in the Sound Output window, device through which sound supposed to be playing, changing from "Speakers"to "Headphones". However, no sound is coming via headphones
  I tried with 3-pin headphones and 4-pin (the one that is with mic)
  Do I need to load some extra drivers in order that Ubuntu recognizes and plays the sound correctly via headphones?
  System info:
  lsb_release -rd
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04

  apt-cache policy alsaplayer-jack 
  alsaplayer-jack:
    Installed: (none)
    Candidate: 0.99.80-5.1ubuntu1
    Version table:
       0.99.80-5.1ubuntu1 0
          500 http://az.archive.ubuntu.com/ubuntu/ trusty/universe amd64 Packages

  
  Thank you,
  Arthur

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.19.0-33.38~14.04.1-generic 3.19.8-ckt7
  Uname: Linux 3.19.0-33-generic x86_64
  NonfreeKernelModules: wl fglrx
  ApportVersion: 2.14.1-0ubuntu3.18
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  krasnov    6063 F.... pulseaudio
   /dev/snd/pcmC1D0c:   krasnov    6063 F...m pulseaudio
   /dev/snd/controlC1:  krasnov    6063 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Nov 17 21:45:39 2015
  InstallationDate: Installed on 2015-10-13 (35 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Built-in Audio - HD-Audio Generic
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  krasnov    6063 F.... pulseaudio
   /dev/snd/pcmC1D0c:   krasnov    6063 F...m pulseaudio
   /dev/snd/controlC1:  krasnov    6063 F.... pulseaudio
  Symptom_Jack: Black Headphone Out, Right
  Symptom_Type: No sound at all
  Title: [HP EliteBook 725 G2, Realtek ALC3228, Black Headphone Out, Right] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2015
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: M84 Ver. 01.08
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 221D
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 63.15
  dmi.chassis.asset.tag: 5CG53566VS
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrM84Ver.01.08:bd07/22/2015:svnHewlett-Packard:pnHPEliteBook725G2:pvrA3009CD10303:rvnHewlett-Packard:rn221D:rvrKBCVersion63.15:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 725 G2
  dmi.product.version: A3009CD10303
  dmi.sys.vendor: Hewlett-Packard

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1517158/+subscriptions