touch-packages team mailing list archive

[Brian Murray <brian@xxxxxxxxxx>]

apport creates .crash files in /var/crash which contain information
about the crashing application, then after data collection is done a
zero byte .upload file is created corresponding to the .crash file.
This is a signal to whoopsie to upload the .crash file to the Ubuntu
Error Tracker, and whoopsie then creates a zero byte .uploaded file in
/var/crash with the same name as the .crash and .upload file.  So empty
files in /var/crash is normal.

If you are running a release other than Utopic, which will become Ubuntu
14.10, you can run the command "grep whoopsie /var/log/syslog" to find
information about whoopsie's status and OOPS_IDs for the crashes you've
uploaded to the Error Tracker.

You can also goto System Settings -> Security & Privacy -> Diagnostics
to:

1) verify that "Send error reports" is checked
2) click "Show Previous Reports" to see the crashes you've reported

Unlike when crashes are reported to Launchpad, there is no user
interaction (like a web browser page opening) after the .crash file is
uploaded to the Error Tracker.  So its entirely possible they are
reported and you just don't realize it.

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1308169

Title:
  apport-bug on .crash file does not send report

Status in “apport” package in Ubuntu:
  Confirmed

Bug description:
  When giving apport-bug a .crash file and telling it to send the
  report, it writes an empty .upload file, but does not appear to send
  the report:

  ryan@feh:~$ sudo apport-bug /var/crash/_usr_lib_squid3_pinger.0.crash

  *** Send problem report to the developers?

  After the problem report has been sent, please fill out the form in the
  automatically opened web browser.

  What would you like to do? Your options are:
    S: Send report (63.2 KB)
    V: View report
    K: Keep report file for sending later or copying to somewhere else
    I: Cancel and ignore future crashes of this program version
    C: Cancel
  Please choose (S/V/K/I/C): s
  ryan@feh:~$ ls -lsa /var/crash/_usr_lib_squid3_pinger.0.*
  64 -rw-r----- 1 root root 63854 Apr 15 10:33 /var/crash/_usr_lib_squid3_pinger.0.crash
   0 -rw-r--r-- 1 root root     0 Apr 15 10:44 /var/crash/_usr_lib_squid3_pinger.0.upload
  ryan@feh:~$

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: apport 2.14.1-0ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  ApportLog:
   ERROR: apport (pid 16419) Tue Apr 15 07:37:43 2014: called for pid 10115, signal 11, core limit 0
   ERROR: apport (pid 16419) Tue Apr 15 07:37:43 2014: executable: /usr/lib/squid3/pinger (command line "(pinger)")
   ERROR: apport (pid 16419) Tue Apr 15 07:37:43 2014: is_closing_session(): no DBUS_SESSION_BUS_ADDRESS in environment
   ERROR: apport (pid 16419) Tue Apr 15 07:37:43 2014: wrote report /var/crash/_usr_lib_squid3_pinger.0.crash
  ApportVersion: 2.14.1-0ubuntu2
  Architecture: amd64
  CrashReports:
   640:0:0:16086:2014-04-12 19:58:08.832940604 -0700:2014-04-13 03:55:12.546230475 -0700:/var/crash/_usr_lib_mailman_bin_list_lists.0.crash
   640:0:0:63854:2014-04-15 10:33:06.036259174 -0700:2014-04-15 10:36:21.278098132 -0700:/var/crash/_usr_lib_squid3_pinger.0.crash
   644:0:0:0:2014-04-15 10:36:23.354031253 -0700:2014-04-15 10:36:23.354031253 -0700:/var/crash/_usr_lib_squid3_pinger.0.upload
   640:33:33:982302:2014-04-12 19:47:16.481460672 -0700:2014-04-13 03:55:12.478232672 -0700:/var/crash/_usr_bin_php5.33.crash
   640:0:0:42350107:2014-04-15 05:24:07.978228219 -0700:2014-04-15 05:23:28.267508485 -0700:/var/crash/_usr_sbin_apache2.0.crash
  Date: Tue Apr 15 10:40:38 2014
  InstallationDate: Installed on 2012-04-17 (728 days ago)
  InstallationMedia: Ubuntu-Server 12.04 LTS "Precise Pangolin" - Beta amd64 (20120415)
  PackageArchitecture: all
  ProcEnviron:
   TERM=screen
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: apport
  UpgradeStatus: Upgraded to trusty on 2014-04-13 (2 days ago)

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