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Message #30707
[Bug 1378438] Re: Printer dialog stuck on "Getting printer information..."
Comment #7 is only valid if you get links created in /tmp. You have to
both remove the executable bit from scp-dbus-service.py and kill the
scp-dbus-service.py process in this case. If this is the case for you,
does printing return to work normally after applying the workaround?
The original description tells that printing works from Firefox and does
not work from applications with GTK3 Print dialog. This looks like that
something is wrong with the print dialog, as CUPS is able to print but
the GTK3 print dialog does not give access to the printer. So please try
to print from LibreOffice and/or from KDE applications (Okular, Digikam,
...). Can you print from these applications?
--
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https://bugs.launchpad.net/bugs/1378438
Title:
Printer dialog stuck on "Getting printer information..."
Status in “cups” package in Ubuntu:
Confirmed
Bug description:
In GTK+3/gnome-3 apps (eg evince), when I select my network-discovered
printer, the "Status" field changes to "Getting printer
information..." and the mouse cursor goes into spinning icon, and the
Print button stays disabled, so I cannot print.
In Firefox, the status tells me the printer is low on toner, but
allows me to print.
ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: cups 1.7.5-3ubuntu1
ProcVersionSignature: Ubuntu 3.16.0-18.25-generic 3.16.3
Uname: Linux 3.16.0-18-generic x86_64
NonfreeKernelModules: nvidia wl
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
CupsErrorLog:
E [01/Oct/2014:13:52:31 -0700] systemd_checkin: Unable to get local address - Permission denied
E [02/Oct/2014:08:11:27 -0700] systemd_checkin: Unable to get local address - Permission denied
E [03/Oct/2014:08:02:08 -0700] systemd_checkin: Unable to get local address - Permission denied
E [03/Oct/2014:08:11:49 -0700] systemd_checkin: Unable to get local address - Permission denied
E [03/Oct/2014:08:22:30 -0700] systemd_checkin: Unable to get local address - Permission denied
CurrentDesktop: GNOME
Date: Tue Oct 7 09:29:43 2014
InstallationDate: Installed on 2014-02-24 (224 days ago)
InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140218)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
MachineType: Apple Inc. MacBookPro11,3
Papersize: letter
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-18-generic.efi.signed root=UUID=135fd833-3282-4f3b-8802-0a27ec2765b9 ro quiet splash init=/lib/systemd/systemd vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to utopic on 2014-08-17 (50 days ago)
dmi.bios.date: 10/18/2013
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP112.88Z.0138.B02.1310181745
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-2BD1B31983FE1663
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro11,3
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-2BD1B31983FE1663
dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,3:pvr1.0:rvnAppleInc.:rnMac-2BD1B31983FE1663:rvrMacBookPro11,3:cvnAppleInc.:ct10:cvrMac-2BD1B31983FE1663:
dmi.product.name: MacBookPro11,3
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
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References