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[Bug 1084979] Re: Submitting error report asks confounding questions

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Brian Murray <brian@xxxxxxxxxx>
Date: Thu, 05 Feb 2015 17:24:20 -0000
Reply-to: Bug 1084979 <1084979@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

** Also affects: apport (Ubuntu Utopic)
   Importance: Undecided
       Status: New

** Also affects: apport (Ubuntu Trusty)
   Importance: Undecided
       Status: New

** Changed in: apport (Ubuntu Trusty)
       Status: New => Triaged

** Changed in: apport (Ubuntu Utopic)
       Status: New => Triaged

** Changed in: apport (Ubuntu Trusty)
   Importance: Undecided => Medium

** Changed in: apport (Ubuntu Utopic)
   Importance: Undecided => Medium

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https://bugs.launchpad.net/bugs/1084979

Title:
  Submitting error report asks confounding questions

Status in Apport crash detection/reporting:
  Fix Released
Status in apport package in Ubuntu:
  Fix Committed
Status in apport source package in Trusty:
  Triaged
Status in apport source package in Utopic:
  Triaged

Bug description:
  Ubuntu 12.04
  apport 2.6.1-0ubuntu10, Ubuntu 12.10
  apport 2.12.5-0ubuntu2.2, Ubuntu 13.10

  1. In a release version of Ubuntu, trigger an error in something that
  has Apport hooks.

  What happens: You are asked questions which are often false and
  usually not understandable. For example:

  "It seems you have modified the contents of '/etc/cups/cupsd.conf'.
  Would you like to add the contents of it to your bug report?"
  https://launchpadlibrarian.net/124496439/apport-question.png -- You
  haven't, and there is no bug report.

  "Thanks for reporting this bug on unity. Is the issue you are reporting purely graphical (will report more information about your graphic configuration and will report the bug against compiz)?"
  https://launchpadlibrarian.net/117922627/apport%20%28ubuntu-bug%20unity%20%231%29.png -- "Purely grapical" is unexplained, and there is no bug report.

  "Did your system recently lock up or require a hard reboot?" -- What's
  a "hard reboot"?

  What should happen: You are not asked any questions.

  If all reporters of actual bugs are expected to use English, hiding
  these questions from non-reporters might also resolve bug 855337.

  [Originally reported by Katie Taylor.]

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