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[Bug 1084979] Re: Submitting error report asks confounding questions

 

Hello Matthew, or anyone else affected,

Accepted apport into utopic-proposed. The package will build now and be
available at
https://launchpad.net/ubuntu/+source/apport/2.14.7-0ubuntu8.2 in a few
hours, and then in the -proposed repository.

Please help us by testing this new package.  See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to
enable and use -proposed.  Your feedback will aid us getting this update
out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested, and change the tag
from verification-needed to verification-done. If it does not fix the
bug for you, please add a comment stating that, and change the tag to
verification-failed.  In either case, details of your testing will help
us make a better decision.

Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification .  Thank you in
advance!

** Changed in: apport (Ubuntu Utopic)
       Status: In Progress => Fix Committed

** Tags added: verification-needed

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https://bugs.launchpad.net/bugs/1084979

Title:
  Submitting error report asks confounding questions

Status in Apport crash detection/reporting:
  Fix Released
Status in apport package in Ubuntu:
  Fix Released
Status in apport source package in Trusty:
  In Progress
Status in apport source package in Utopic:
  Fix Committed

Bug description:
  Test Case
  ---------
  1) start totem in a terminal
  2) pkill -11 totem
  3) observe apport crash dialog
  4) make sure send an error report is checked
  5) click Leave Closed
  6) Observe an apport dialog about "How would you describe the issue?"

  With the version of apport from -proposed the apport dialog will not
  appear.

  
  Original report
  ---------------
  Ubuntu 12.04
  apport 2.6.1-0ubuntu10, Ubuntu 12.10
  apport 2.12.5-0ubuntu2.2, Ubuntu 13.10

  1. In a release version of Ubuntu, trigger an error in something that
  has Apport hooks.

  What happens: You are asked questions which are often false and
  usually not understandable. For example:

  "It seems you have modified the contents of '/etc/cups/cupsd.conf'.
  Would you like to add the contents of it to your bug report?"
  https://launchpadlibrarian.net/124496439/apport-question.png -- You
  haven't, and there is no bug report.

  "Thanks for reporting this bug on unity. Is the issue you are reporting purely graphical (will report more information about your graphic configuration and will report the bug against compiz)?"
  https://launchpadlibrarian.net/117922627/apport%20%28ubuntu-bug%20unity%20%231%29.png -- "Purely grapical" is unexplained, and there is no bug report.

  "Did your system recently lock up or require a hard reboot?" -- What's
  a "hard reboot"?

  What should happen: You are not asked any questions.

  If all reporters of actual bugs are expected to use English, hiding
  these questions from non-reporters might also resolve bug 855337.

  [Originally reported by Katie Taylor.]

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