touch-packages team mailing list archive

[Moses Moore <moses-ubuntu@xxxxxxxxx>]

Ubuntu 14.10 ,  CUPS 1.7.2, DeviceURI
"hp:/usb/HP_LaserJet_Professional_P1102w" and I just ran into this
problem myself.

Rebooted the printer, printed a test page with the printer to make sure
there's no paperjam or bad mechanical sensor.  Ubuntu still refuses to
sent print jobs to the printer because "out-of-paper."  Tried he
workaround mentioned in #2 above, and CUPS automatically resumed the
print jobs without my prompting.

It seems CUPS doesn't query the printer for its status, or doesn't query
the printer often enough.

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/559331

Title:
  Permanent "Printer-out-of-paper" message.

Status in cups package in Ubuntu:
  Confirmed

Bug description:
  Binary package hint: cups

  This probably has to do with CUPS. Version: 1.4.1- 4ubuntu2.4 (latest
  on Karmic).

  I was printing a document when the printer was out of paper and got a
  message that "The printer is out of paper". I went to reload it and
  clicked resume on the printer and printing carried on normally.

  From this point on, the message "The printer is out of paper" is permanently stuck on the printer. 
  - Every time i print, i get the message "The printer is out of paper", but the printing occurs without errors. 
  - The configuration tool (system-config-printer 1.1.12) shows the printer with the red error sign. When viewing the properties of said printer, in the "Ink/Toner Levels" section, i have the "Status Message":  "Printer HP-Officejet-Pro-k550 is out of paper". If i click refresh then i get a "CUPS server error": "There was an error during the CUPS operation: 'client-error-document-format-not-supported'." (Not sure this is relevant). 

  
  Removing and reinstalling the printer fixes this.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/559331/+subscriptions