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[Bug 1428184] Re: Invisible mouse pointer after resume from suspend

 

Eduardo Rudas, could you please test the latest upstream kernel
available from the very top line at the top of the page (the release
names are irrelevant for testing, and please do not test the daily
folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will
allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Attachment removed: "Dependencies.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1428184/+attachment/4334444/+files/Dependencies.txt

** Attachment removed: "ProcEnviron.txt"
   https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1428184/+attachment/4334445/+files/ProcEnviron.txt

** Description changed:

  I'm using a Samsung NP305U1A-A05CO laptop. After the computer is
  suspended, either by closing the lid, choosing the option on the menu or
  by itself after the defined time, and then when I wake the computer the
  mouse pointer is invisible, however the hardware itself is working as
  mouse position and clicks continue working, only the pointer is
  invisible.
  
  WORKAROUND: If I switch to a console with Alt+Shit+F1 and switch back to
  X with Alt+Shift+F7 the mouse pointer appears and is back to normal.
  
  WORKAROUND: After installing fglrx 14.50.2 proprietary AMD driver (doing
  the modification explained in http://askubuntu.com/a/543836/378463 to
  avoid ocl-icd-libopencl1/wine conflict) including the Catalyst Control
  Center, the problem is resolved and now I can suspend and resume the
  computer and the mouse pointer is visible after wake up as expected.
  
- ProblemType: Bug
- DistroRelease: Ubuntu 14.04
- Package: xorg 1:7.7+1ubuntu8.1
- ProcVersionSignature: Ubuntu 3.13.0-46.76-generic 3.13.11-ckt15
- Uname: Linux 3.13.0-46-generic x86_64
- NonfreeKernelModules: fglrx
- ApportVersion: 2.14.1-0ubuntu3.7
- Architecture: amd64
- Date: Wed Mar  4 10:08:23 2015
- InstallationDate: Installed on 2015-02-12 (20 days ago)
- InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
- SourcePackage: xorg
- UpgradeStatus: No upgrade log present (probably fresh install)
- --- 
+ ---
  ApportVersion: 2.16.2-0ubuntu1
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  CurrentDesktop: XFCE
  DistUpgraded: Fresh install
  DistroCodename: vivid
  DistroRelease: Ubuntu 15.04
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
-  Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6320] [1002:9806] (prog-if 00 [VGA controller])
-    Subsystem: Samsung Electronics Co Ltd Device [144d:c600]
+  Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6320] [1002:9806] (prog-if 00 [VGA controller])
+    Subsystem: Samsung Electronics Co Ltd Device [144d:c600]
  InstallationDate: Installed on 2015-03-09 (0 days ago)
  InstallationMedia: Xubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20150306)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 305U1A
  Package: xorg 1:7.7+7ubuntu2
  PackageArchitecture: amd64
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-7-generic root=UUID=7728ff72-aa41-4a63-9626-9f8b734c3785 ro persistent quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-7.7-generic 3.19.0
  Tags:  vivid ubuntu reproducible has-workaround
  Uname: Linux 3.19.0-7-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/24/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 06PS.M507.20121024.LEO
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: 305U1A/305U1A
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: 06PS
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr06PS.M507.20121024.LEO:bd10/24/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn305U1A:pvr06PS:rvnSAMSUNGELECTRONICSCO.,LTD.:rn305U1A/305U1A:rvr06PS:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
  dmi.product.name: 305U1A
  dmi.product.version: 06PS
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
  version.compiz: compiz N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.59-0ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0~rc3-0ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0~rc3-0ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.16.2.901-1ubuntu4
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
  xserver.bootTime: Mon Mar  9 08:37:13 2015
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.16.2.901-1ubuntu4

** Package changed: xorg (Ubuntu) => linux (Ubuntu)

** Summary changed:

- Invisible mouse pointer after resume from suspend
+ [Samsung NP305U1A-A05CO] Invisible mouse pointer after resume from suspend

-- 
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https://bugs.launchpad.net/bugs/1428184

Title:
  [Samsung NP305U1A-A05CO] Invisible mouse pointer after resume from
  suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I'm using a Samsung NP305U1A-A05CO laptop. After the computer is
  suspended, either by closing the lid, choosing the option on the menu
  or by itself after the defined time, and then when I wake the computer
  the mouse pointer is invisible, however the hardware itself is working
  as mouse position and clicks continue working, only the pointer is
  invisible.

  WORKAROUND: If I switch to a console with Alt+Shit+F1 and switch back
  to X with Alt+Shift+F7 the mouse pointer appears and is back to
  normal.

  WORKAROUND: After installing fglrx 14.50.2 proprietary AMD driver
  (doing the modification explained in
  http://askubuntu.com/a/543836/378463 to avoid ocl-icd-libopencl1/wine
  conflict) including the Catalyst Control Center, the problem is
  resolved and now I can suspend and resume the computer and the mouse
  pointer is visible after wake up as expected.

  ---
  ApportVersion: 2.16.2-0ubuntu1
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  CurrentDesktop: XFCE
  DistUpgraded: Fresh install
  DistroCodename: vivid
  DistroRelease: Ubuntu 15.04
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6320] [1002:9806] (prog-if 00 [VGA controller])
     Subsystem: Samsung Electronics Co Ltd Device [144d:c600]
  InstallationDate: Installed on 2015-03-09 (0 days ago)
  InstallationMedia: Xubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20150306)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 305U1A
  Package: xorg 1:7.7+7ubuntu2
  PackageArchitecture: amd64
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-7-generic root=UUID=7728ff72-aa41-4a63-9626-9f8b734c3785 ro persistent quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-7.7-generic 3.19.0
  Tags:  vivid ubuntu reproducible has-workaround
  Uname: Linux 3.19.0-7-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/24/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 06PS.M507.20121024.LEO
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: 305U1A/305U1A
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: 06PS
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr06PS.M507.20121024.LEO:bd10/24/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn305U1A:pvr06PS:rvnSAMSUNGELECTRONICSCO.,LTD.:rn305U1A/305U1A:rvr06PS:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
  dmi.product.name: 305U1A
  dmi.product.version: 06PS
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
  version.compiz: compiz N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.59-0ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0~rc3-0ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0~rc3-0ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.16.2.901-1ubuntu4
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
  xserver.bootTime: Mon Mar  9 08:37:13 2015
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.16.2.901-1ubuntu4

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References