touch-packages team mailing list archive

[Tilman Bohl <launchpad@xxxxxxxxxxxxxx>]

** Description changed:

  Usability issue: the process of filing a bug report is too hard.
  
  Steps to reproduce:
  
  Imagine your desktop application (e.g. gnucash) is misbehaving, and you
  want to help Ubuntu. These are the steps for a first time bug report:
  
  (0) look through the application's menus, no hints there how to file a
  bug
  
  (1) google how to report a bug, get told to create an account, click through 3 pages and lots of text
  https://help.ubuntu.com/community/ReportingBugs
  https://help.launchpad.net/YourAccount/NewAccount
  https://login.launchpad.net/
  
  (2) wait for verification email
  
  (3) re-type password four 4 times in total
  
  (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful
  (go try it on a fresh install: https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=unity-ubuntu-bug-pkgname.png)
  
  (5) figure out that ubuntu-bug is a command line utility
  
  (6) figure out which command line command corresponds to your
  application
  
  (7) figure out which package contains your desktop application:
  $ which gnucash
  $ grep -r  /usr/bin/gnucash /var/lib/dpkg/info/
  
  (8) run it: $ubuntu-bug gnucash
  
  (9) Wait an unexpectedly long time at a white screen while firefox is
  figuring out openid
  
  (10) retype password, fifth time
  
  (11) Type in bug summary (rejoice, finally!)
  
- (12) You'd think software devs would like to make good software and
- improve it. But now, your experience gets invalidated and told that
- everybody else already knows how to work despite the bug. At least,
- that's what the search through (un)related bug reports suggests from a
- marketing point of view. So you have to muster some resolve to disagree.
+ (12) Showing 30something (un)related bug reports probably cuts down on
+ duplicates to sort through. However, this also sends the message: your
+ experience gets invalidated and told that everybody else already knows
+ how to work despite the bug. So you have to muster some resolve to
+ disagree.
  
  (13) Scroll through a page of suggestions and click that you need a new
  bug. (Regarding the wording: Well, actually, I don't need a bug, I'm
  extending my goodwill to help you get rid of one.)
  
  (14) Type in the problem report in this very form here.
  
  Expected behavior: The desktop application should have a button to
  report bugs somewhere in the About menu, and it should take at most 3
  clicks get it done.
  
  Observed behavior: Lots of time spent on the above procedure. Do you
  have a way of knowing how many users give up?
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: apport 2.14.1-0ubuntu3.6
  ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
  Uname: Linux 3.13.0-46-generic i686
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: i386
  CrashReports:
   664:1000:116:0:2015-03-02 17:51:51.797172708 +0100:2015-03-02 17:51:51.797172708 +0100:/var/crash/_usr_bin_nautilus.1000.upload
   640:1000:116:6914022:2015-03-02 17:51:50.777172803 +0100:2015-03-02 17:51:51.777172803 +0100:/var/crash/_usr_bin_nautilus.1000.crash
   640:1000:116:1936343:2015-03-09 01:25:54.821650091 +0100:2015-03-09 09:57:12.954563948 +0100:/var/crash/_usr_bin_workrave.1000.crash
   600:109:116:0:2015-03-02 18:33:35.998493596 +0100:2015-02-25 20:56:00.564689172 +0100:/var/crash/_usr_bin_nautilus.1000.uploaded
  CurrentDesktop: Unity
  Date: Mon Mar  9 13:46:16 2015
  InstallationDate: Installed on 2014-08-08 (212 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1429852

Title:
  It is much too hard to file a bug report

Status in apport package in Ubuntu:
  New

Bug description:
  Usability issue: the process of filing a bug report is too hard.

  Steps to reproduce:

  Imagine your desktop application (e.g. gnucash) is misbehaving, and
  you want to help Ubuntu. These are the steps for a first time bug
  report:

  (0) look through the application's menus, no hints there how to file a
  bug

  (1) google how to report a bug, get told to create an account, click through 3 pages and lots of text
  https://help.ubuntu.com/community/ReportingBugs
  https://help.launchpad.net/YourAccount/NewAccount
  https://login.launchpad.net/

  (2) wait for verification email

  (3) re-type password four 4 times in total

  (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful
  (go try it on a fresh install: https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=unity-ubuntu-bug-pkgname.png)

  (5) figure out that ubuntu-bug is a command line utility

  (6) figure out which command line command corresponds to your
  application

  (7) figure out which package contains your desktop application:
  $ which gnucash
  $ grep -r  /usr/bin/gnucash /var/lib/dpkg/info/

  (8) run it: $ubuntu-bug gnucash

  (9) Wait an unexpectedly long time at a white screen while firefox is
  figuring out openid

  (10) retype password, fifth time

  (11) Type in bug summary (rejoice, finally!)

  (12) Showing 30something (un)related bug reports probably cuts down on
  duplicates to sort through. However, this also sends the message: your
  experience gets invalidated and told that everybody else already knows
  how to work despite the bug. So you have to muster some resolve to
  disagree.

  (13) Scroll through a page of suggestions and click that you need a
  new bug. (Regarding the wording: Well, actually, I don't need a bug,
  I'm extending my goodwill to help you get rid of one.)

  (14) Type in the problem report in this very form here.

  Expected behavior: The desktop application should have a button to
  report bugs somewhere in the About menu, and it should take at most 3
  clicks get it done.

  Observed behavior: Lots of time spent on the above procedure. Do you
  have a way of knowing how many users give up?

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: apport 2.14.1-0ubuntu3.6
  ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
  Uname: Linux 3.13.0-46-generic i686
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: i386
  CrashReports:
   664:1000:116:0:2015-03-02 17:51:51.797172708 +0100:2015-03-02 17:51:51.797172708 +0100:/var/crash/_usr_bin_nautilus.1000.upload
   640:1000:116:6914022:2015-03-02 17:51:50.777172803 +0100:2015-03-02 17:51:51.777172803 +0100:/var/crash/_usr_bin_nautilus.1000.crash
   640:1000:116:1936343:2015-03-09 01:25:54.821650091 +0100:2015-03-09 09:57:12.954563948 +0100:/var/crash/_usr_bin_workrave.1000.crash
   600:109:116:0:2015-03-02 18:33:35.998493596 +0100:2015-02-25 20:56:00.564689172 +0100:/var/crash/_usr_bin_nautilus.1000.uploaded
  CurrentDesktop: Unity
  Date: Mon Mar  9 13:46:16 2015
  InstallationDate: Installed on 2014-08-08 (212 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

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