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[Bug 1409166] Re: Popup dialog "could not set the configuration for CRTC 65" steals keyboard, hinders login in 3-monitor configuration

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Neal McBurnett <neal@xxxxxxxxxxxxxxxxx>
Date: Wed, 15 Apr 2015 16:15:28 -0000
Reply-to: Bug 1409166 <1409166@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected vivid

** Description changed:

  Every time I boot, while I'm trying to enter my password in the initial
  login screen (from Unity?), a dialog box pops up saying "The selected
  configuration for displays could not be applied.  could not set the
  configuration for CRTC 65".
  
  The dialog box also steals the keyboard focus, which is very confusing
  if for some reason you're entering the password on an external display
  while the normally unused laptop display is not visible.  For example,
  three times in a row this morning I rebooted and tried unsuccessfully to
  log in.  Since the dialog box is only displayed on the laptop display,
  which I never use when external monitors are available, I had no idea
  why my keyboard seemed broken.
  
  Background:
  
  My Lenovo Thinkpad X230 Tablet laptop has a VGA and a DVI connector.  I
  have the VGA hooked up to a Viewsonic 1920x1080 monitor, positioned
  above the laptop display.  I have a Samsung monitor to the right of the
  Viewsonic.  Since my laptop seems to only support two displays (which
  also seems true in Windows), I normally disable and totally ignore my
  laptop display, and may have papers propped up in front of it etc.
  
  Note that when I initially configured the third display I saw the
  following highly confusing behavior.  From Settings I tried to add a
  Samsung monitor to the right of the Viewsonic, via a DVI-to-HDMI passive
  connector, and got this dialog box when I hit "Apply":
  
     The selected configuration for displays could not be applied
     could not set the configuration for CRTC 65
  
  I clicked "OK" and got another dialog box:
     Failed to apply configuration: %s
     Can't add monitor: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._gnome_2drr_2derror_2dquark.Code2: could not set the configuration for CRTC 65
  
  It works if I disable my laptop monitor, so it looks like the problem is
  with adding a third display.  I would think it would be a pretty common
  use case to use two nice external displays and disable the laptop
  display.
  
  Even when the hardware can't handle a third display, the error messages
  should not be so confusing, and the login process shouldn't result in
  the keyboard being mysteriously stolen by a dialog box on a display
  which may never be visible.
  
  This is on Trusty 64-bit, up-to-date with upgrades.
  
  This bug seems similar to bug 1304627, but it seemed cleanest to get all
  the right information reported via ubuntu-bug.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  .tmp.unity.support.test.0:
  
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Fri Jan  9 15:35:57 2015
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, including running git bisection searches
  GraphicsCard:
   Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Lenovo Device [17aa:2203]
  InstallationDate: Installed on 2015-01-01 (8 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: LENOVO 343522U
  ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.13.0-43-generic root=UUID=6dce26c4-3d5b-4980-880e-06f249f77c57 ro rootflags=subvol=@ quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/22/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: GCET96WW (2.56 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 343522U
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Defined
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrGCET96WW(2.56):bd10/22/2013:svnLENOVO:pn343522U:pvrThinkPadX230Tablet:rvnLENOVO:rn343522U:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 343522U
  dmi.product.version: ThinkPad X230 Tablet
  dmi.sys.vendor: LENOVO
  version.compiz: compiz 1:0.9.11.3+14.04.20141104-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1~ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.2
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.3
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Thu Jan  8 07:07:01 2015
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                 728
   vendor                                     LGD
  xserver.version: 2:1.15.1-0ubuntu2.6
+ --- 
+ .tmp.unity.support.test.0:
+  
+ ApportVersion: 2.16.2-0ubuntu4
+ Architecture: amd64
+ CasperVersion: 1.356
+ CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
+ CompositorRunning: compiz
+ CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
+ CompositorUnredirectFSW: true
+ CurrentDesktop: Unity
+ DistUpgraded: Fresh install
+ DistroCodename: vivid
+ DistroRelease: Ubuntu 15.04
+ DistroVariant: ubuntu
+ ExtraDebuggingInterest: Yes, including running git bisection searches
+ GraphicsCard:
+  Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
+    Subsystem: Lenovo Device [17aa:2203]
+ LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
+ MachineType: LENOVO 343522U
+ Package: xorg 1:7.7+7ubuntu4
+ PackageArchitecture: amd64
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcKernelCmdLine: BOOT_IMAGE=(loop)/casper/vmlinuz.efi boot=casper iso-scan/filename=/images/username-15.04-beta2-desktop-amd64.iso quiet splash
+ ProcVersionSignature: Ubuntu 3.19.0-10.10-generic 3.19.2
+ Tags:  vivid ubuntu compiz-0.9
+ UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
+ Uname: Linux 3.19.0-10-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 10/22/2013
+ dmi.bios.vendor: LENOVO
+ dmi.bios.version: GCET96WW (2.56 )
+ dmi.board.asset.tag: Not Available
+ dmi.board.name: 343522U
+ dmi.board.vendor: LENOVO
+ dmi.board.version: Not Defined
+ dmi.chassis.asset.tag: No Asset Information
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: LENOVO
+ dmi.chassis.version: Not Available
+ dmi.modalias: dmi:bvnLENOVO:bvrGCET96WW(2.56):bd10/22/2013:svnLENOVO:pn343522U:pvrThinkPadX230Tablet:rvnLENOVO:rn343522U:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
+ dmi.product.name: 343522U
+ dmi.product.version: ThinkPad X230 Tablet
+ dmi.sys.vendor: LENOVO
+ version.compiz: compiz 1:0.9.12.1+15.04.20150303-0ubuntu1
+ version.ia32-libs: ia32-libs N/A
+ version.libdrm2: libdrm2 2.4.59-0ubuntu1
+ version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0-0ubuntu1
+ version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
+ version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0-0ubuntu1
+ version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
+ version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
+ version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
+ version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2build1
+ version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
+ xserver.bootTime: Wed Apr 15 10:07:11 2015
+ xserver.configfile: default
+ xserver.logfile: /var/log/Xorg.0.log
+ xserver.outputs:
+  product id                                 728 
+  vendor                                     LGD
+ xserver.version: 2:1.17.1-0ubuntu3

** Attachment added: "BootLog.txt"
   https://bugs.launchpad.net/bugs/1409166/+attachment/4376313/+files/BootLog.txt

-- 
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https://bugs.launchpad.net/bugs/1409166

Title:
  Popup dialog "could not set the configuration for CRTC 65" steals
  keyboard, hinders login in 3-monitor configuration

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  Every time I boot, while I'm trying to enter my password in the
  initial login screen (from Unity?), a dialog box pops up saying "The
  selected configuration for displays could not be applied.  could not
  set the configuration for CRTC 65".

  The dialog box also steals the keyboard focus, which is very confusing
  if for some reason you're entering the password on an external display
  while the normally unused laptop display is not visible.  For example,
  three times in a row this morning I rebooted and tried unsuccessfully
  to log in.  Since the dialog box is only displayed on the laptop
  display, which I never use when external monitors are available, I had
  no idea why my keyboard seemed broken.

  Background:

  My Lenovo Thinkpad X230 Tablet laptop has a VGA and a DVI connector.
  I have the VGA hooked up to a Viewsonic 1920x1080 monitor, positioned
  above the laptop display.  I have a Samsung monitor to the right of
  the Viewsonic.  Since my laptop seems to only support two displays
  (which also seems true in Windows), I normally disable and totally
  ignore my laptop display, and may have papers propped up in front of
  it etc.

  Note that when I initially configured the third display I saw the
  following highly confusing behavior.  From Settings I tried to add a
  Samsung monitor to the right of the Viewsonic, via a DVI-to-HDMI
  passive connector, and got this dialog box when I hit "Apply":

     The selected configuration for displays could not be applied
     could not set the configuration for CRTC 65

  I clicked "OK" and got another dialog box:
     Failed to apply configuration: %s
     Can't add monitor: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._gnome_2drr_2derror_2dquark.Code2: could not set the configuration for CRTC 65

  It works if I disable my laptop monitor, so it looks like the problem
  is with adding a third display.  I would think it would be a pretty
  common use case to use two nice external displays and disable the
  laptop display.

  Even when the hardware can't handle a third display, the error
  messages should not be so confusing, and the login process shouldn't
  result in the keyboard being mysteriously stolen by a dialog box on a
  display which may never be visible.

  This is on Trusty 64-bit, up-to-date with upgrades.

  This bug seems similar to bug 1304627, but it seemed cleanest to get
  all the right information reported via ubuntu-bug.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  .tmp.unity.support.test.0:

  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Fri Jan  9 15:35:57 2015
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, including running git bisection searches
  GraphicsCard:
   Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Lenovo Device [17aa:2203]
  InstallationDate: Installed on 2015-01-01 (8 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: LENOVO 343522U
  ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.13.0-43-generic root=UUID=6dce26c4-3d5b-4980-880e-06f249f77c57 ro rootflags=subvol=@ quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/22/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: GCET96WW (2.56 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 343522U
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Defined
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrGCET96WW(2.56):bd10/22/2013:svnLENOVO:pn343522U:pvrThinkPadX230Tablet:rvnLENOVO:rn343522U:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 343522U
  dmi.product.version: ThinkPad X230 Tablet
  dmi.sys.vendor: LENOVO
  version.compiz: compiz 1:0.9.11.3+14.04.20141104-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1~ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.2
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.3
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Thu Jan  8 07:07:01 2015
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                 728
   vendor                                     LGD
  xserver.version: 2:1.15.1-0ubuntu2.6
  --- 
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.16.2-0ubuntu4
  Architecture: amd64
  CasperVersion: 1.356
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  DistUpgraded: Fresh install
  DistroCodename: vivid
  DistroRelease: Ubuntu 15.04
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, including running git bisection searches
  GraphicsCard:
   Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Lenovo Device [17aa:2203]
  LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
  MachineType: LENOVO 343522U
  Package: xorg 1:7.7+7ubuntu4
  PackageArchitecture: amd64
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=(loop)/casper/vmlinuz.efi boot=casper iso-scan/filename=/images/username-15.04-beta2-desktop-amd64.iso quiet splash
  ProcVersionSignature: Ubuntu 3.19.0-10.10-generic 3.19.2
  Tags:  vivid ubuntu compiz-0.9
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  Uname: Linux 3.19.0-10-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/22/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: GCET96WW (2.56 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 343522U
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Defined
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrGCET96WW(2.56):bd10/22/2013:svnLENOVO:pn343522U:pvrThinkPadX230Tablet:rvnLENOVO:rn343522U:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 343522U
  dmi.product.version: ThinkPad X230 Tablet
  dmi.sys.vendor: LENOVO
  version.compiz: compiz 1:0.9.12.1+15.04.20150303-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.59-0ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0-0ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0-0ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2build1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
  xserver.bootTime: Wed Apr 15 10:07:11 2015
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                 728 
   vendor                                     LGD
  xserver.version: 2:1.17.1-0ubuntu3

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References

[Bug 1409166] [NEW] Can't add monitor: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._gnome_2drr_2derror_2dquark.Code2: could not set the configuration for CRTC 65
From: Neal McBurnett, 2015-01-09