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Message #71096
[Bug 1445222] Re: external keyboard doesn't work
Most of the upgraded packages in your list are totally unrelated to
keyboards. The only one which might even be remotely related is
libgnome-desktop. It's much more likely that this happened due to a
kernel upgrade -- could you try and boot with an earlier kernel in the
grub boot menu and see whether that changes things?
Your udev database does have both the internal and the external
keyboard, but the kernel messages say
[ 5412.201062] usb 5-1: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[ 5412.201065] usb 5-1: Product: 2.4GHz keyboard and mouse
[ 5412.219577] input: 2.4GHz keyboard and mouse as /devices/pci0000:00/0000:00:1d.0/usb5/5-1/5-1:1.0/input/input18
[ 5412.219709] hid-generic 0003:040B:2014.0003: input,hidraw0: USB HID v1.10 Keyboard [2.4GHz keyboard and mouse] on usb-0000:00:1d.0-1/input0
[ 5412.253188] input: 2.4GHz keyboard and mouse as /devices/pci0000:00/0000:00:1d.0/usb5/5-1/5-1:1.1/input/input19
[ 5412.253615] hid-generic 0003:040B:2014.0004: input,hiddev0,hidraw1: USB HID v1.10 Mouse [2.4GHz keyboard and mouse] on usb-0000:00:1d.0-1/input1
[ 5613.628100] usb 5-1: USB disconnect, device number 3
That USB disconnect looks suspicious.
** Package changed: systemd (Ubuntu) => linux (Ubuntu)
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https://bugs.launchpad.net/bugs/1445222
Title:
external keyboard doesn't work
Status in linux package in Ubuntu:
New
Bug description:
After updating the software on my machine to the last version, the external keyboard stopped working.
I tried with two keyboards - one didn't work at all and on the other only the letters worked.
Both keyboards work on another computer.
I listed the tail of /var/log/apt/history.log so you can see which
packages were last updated before I had this issue:
Start-Date: 2015-04-15 14:24:44
Upgrade: python3-problem-report:amd64 (2.14.1-0ubuntu3.8, 2.14.1-0ubuntu3.9), py
thon-urllib3:amd64 (1.7.1-1ubuntu0.1, 1.7.1-1ubuntu3), python3-chardet:amd64 (2.
0.1-1, 2.2.1-2~ubuntu1), libgnome-desktop-3-7:amd64 (3.8.4-0ubuntu3, 3.8.4-0ubun
tu3.1), flashplugin-installer:amd64 (11.2.202.451ubuntu0.14.04.1, 11.2.202.457ub
untu0.14.04.1), gnome-desktop3-data:amd64 (3.8.4-0ubuntu3, 3.8.4-0ubuntu3.1), ap
port-gtk:amd64 (2.14.1-0ubuntu3.8, 2.14.1-0ubuntu3.9), apport:amd64 (2.14.1-0ubu
ntu3.8, 2.14.1-0ubuntu3.9), python3-apport:amd64 (2.14.1-0ubuntu3.8, 2.14.1-0ubu
ntu3.9)
End-Date: 2015-04-15 14:25:48
Start-Date: 2015-04-16 18:58:23
Upgrade: isc-dhcp-common:amd64 (4.2.4-7ubuntu12, 4.2.4-7ubuntu12.1), gstreamer0.
10-plugins-bad:amd64 (0.10.23-7.2ubuntu1, 0.10.23-7.2ubuntu1.1), patch:amd64 (2.
7.1-4ubuntu1, 2.7.1-4ubuntu2), isc-dhcp-client:amd64 (4.2.4-7ubuntu12, 4.2.4-7ub
untu12.1), libgstreamer-plugins-bad0.10-0:amd64 (0.10.23-7.2ubuntu1, 0.10.23-7.2ubuntu1.1)
End-Date: 2015-04-16 18:58:43
Start-Date: 2015-04-16 22:46:54
Commandline: aptdaemon role='role-commit-packages' sender=':1.59'
Upgrade: python3-problem-report:amd64 (2.14.1-0ubuntu3.9, 2.14.1-0ubuntu3.10), apport-gtk:amd64 (2.14.1-0ubuntu3.9, 2.14.1-0ubuntu3.10), apport:amd64 (2.14.1-0ubuntu3.9, 2.14.1-0ubuntu3.10), python3-apport:amd64 (2.14.1-0ubuntu3.9, 2.14.1-0ubuntu3.10)
End-Date: 2015-04-16 22:47:42
Start-Date: 2015-04-17 00:16:31
Commandline: apt-get install python-apport
Install: python-keyring:amd64 (3.5-1, automatic), python-apport:amd64 (2.14.1-0ubuntu3.10), python-oauth:amd64 (1.0.1-3build2, automatic), python-wadllib:amd64 (1.3.2-2build1, automatic), python-problem-report:amd64 (2.14.1-0ubuntu3.10, automatic), python-secretstorage:amd64 (2.0.0-1ubuntu1.1, automatic), libjs-jquery:amd64 (1.7.2+dfsg-2ubuntu1, automatic), python-simplejson:amd64 (3.3.1-1ubuntu6, automatic), python-lazr.uri:amd64 (1.0.3-1build1, automatic), python-launchpadlib:amd64 (1.10.2+ds-2, automatic), python-lazr.restfulclient:amd64 (0.13.3-1build1, automatic)
End-Date: 2015-04-17 00:16:47
Please let me know if you need any other details.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: udev 204-5ubuntu20.11
ProcVersionSignature: Ubuntu 3.13.0-49.83-generic 3.13.11-ckt17
Uname: Linux 3.13.0-49-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CurrentDesktop: MATE
CustomUdevRuleFiles: 81-canonij_prn.rules 80-canon_mfp.rules
Date: Fri Apr 17 00:21:52 2015
InstallationDate: Installed on 2015-03-14 (33 days ago)
InstallationMedia: Ubuntu MATE 14.04.1 "Trusty Tahr" - final amd64 (20141111)
MachineType: FUJITSU SIEMENS AMILO Pi 2515
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-49-generic root=UUID=4498d198-2643-4539-adc9-db53aa81dd80 ro quiet splash vt.handoff=7
SourcePackage: systemd
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/04/2007
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 1.01C
dmi.board.name: F43
dmi.board.vendor: FUJITSU SIEMENS
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU SIEMENS
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr1.01C:bd05/04/2007:svnFUJITSUSIEMENS:pnAMILOPi2515:pvr20:rvnFUJITSUSIEMENS:rnF43:rvr:cvnFUJITSUSIEMENS:ct10:cvr:
dmi.product.name: AMILO Pi 2515
dmi.product.version: 20
dmi.sys.vendor: FUJITSU SIEMENS
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