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Re: [Bug 1427511] Re: No display on boot after the initial few screens

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Manoj Bhataria <bhataria@xxxxxxxxx>
Date: Mon, 20 Apr 2015 11:21:25 -0000
Reply-to: Bug 1427511 <1427511@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Dear Chris,

Thank you for the update. However, I had already taken the following
steps to resolve the issue.

First, i took a backup of my data. Then I did afresh install of the OS.
The installation did not cause any problems, but on removing my bootable
Pen drive and booting from the newly installed OS, the problem
persisted. Then I thought this might be and issue with the BIOS. Hence I
downloaded the latest version of the bios and upgraded my netbook.

Since then, the problem has disappeared.

Once again thank you for the help.

Regards
Manoj

Sent from my HTC

----- Reply message -----
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
To: <bhataria@xxxxxxxxx>
Subject: [Bug 1427511] Re: No display on boot after the initial few screens
Date: Sat, Apr 18, 2015 18:09

Manoj Bhataria, thank you for reporting this and helping make Ubuntu
better. As per
http://www.asus.com/Notebooks_Ultrabooks/X200MA/HelpDesk_Download/ an
update to your computer's buggy and outdated BIOS is available (504). If
you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status New.

Thank you for your understanding.

** Tags added: bios-outdated-504

** Changed in: xorg (Ubuntu)
Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
Status: New => Incomplete

-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1427511

Title:
No display on boot after the initial few screens

Status in xorg package in Ubuntu:
Incomplete

Bug description:
I have been using the Asus X200M netbook for the past 3-4 months. I
have loaded 14.04 LTS using a USB stick. Last week when I powered on
my system, after the initial few screens, the display goes completely
blank. I know that my display is fine and there is no loose connection
since it it alive for few seconds after power on. It also displays the
Grub menu. It is after I select Ubuntu that the display goes blank. If
I select the recovery mode and select normal boot then it boots
correctly.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.13.0-46.76-generic 3.13.11-ckt15
Uname: Linux 3.13.0-46-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Tue Mar  3 10:18:58 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation ValleyView Gen7 [8086:0f31] (rev 0c) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:15bd]
InstallationDate: Installed on 2014-10-06 (147 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
Bus 001 Device 002: ID 0bda:5603 Realtek Semiconductor Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X200MA
ProcEnviron:
LANGUAGE=en_IN:en
PATH=(custom, no user)
LANG=en_IN
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic.efi.signed root=UUID=0283848c-3aa5-47c9-9ad6-9c1a4725e0f8 ro vesafb.invalid=1 drm.debug=0xe nopat plymouth:debug
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/21/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X200MA.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X200MA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX200MA.302:bd01/21/2014:svnASUSTeKCOMPUTERINC.:pnX200MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX200MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X200MA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1~ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.3
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Tue Mar  3 09:21:31 2015
x

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1427511

Title:
  No display on boot after the initial few screens

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  I have been using the Asus X200M netbook for the past 3-4 months. I
  have loaded 14.04 LTS using a USB stick. Last week when I powered on
  my system, after the initial few screens, the display goes completely
  blank. I know that my display is fine and there is no loose connection
  since it it alive for few seconds after power on. It also displays the
  Grub menu. It is after I select Ubuntu that the display goes blank. If
  I select the recovery mode and select normal boot then it boots
  correctly.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8.1
  ProcVersionSignature: Ubuntu 3.13.0-46.76-generic 3.13.11-ckt15
  Uname: Linux 3.13.0-46-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Tue Mar  3 10:18:58 2015
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Intel Corporation ValleyView Gen7 [8086:0f31] (rev 0c) (prog-if 00 [VGA controller])
     Subsystem: ASUSTeK Computer Inc. Device [1043:15bd]
  InstallationDate: Installed on 2014-10-06 (147 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
   Bus 001 Device 002: ID 0bda:5603 Realtek Semiconductor Corp. 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X200MA
  ProcEnviron:
   LANGUAGE=en_IN:en
   PATH=(custom, no user)
   LANG=en_IN
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic.efi.signed root=UUID=0283848c-3aa5-47c9-9ad6-9c1a4725e0f8 ro vesafb.invalid=1 drm.debug=0xe nopat plymouth:debug
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/21/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X200MA.302
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X200MA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX200MA.302:bd01/21/2014:svnASUSTeKCOMPUTERINC.:pnX200MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX200MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X200MA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.
  version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1~ubuntu2
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.3
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Tue Mar  3 09:21:31 2015
  xserver.configfile: default
  xserver.errors:
   
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   
  xserver.version: 2:1.15.1-0ubuntu2.7

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References

[Bug 1427511] [NEW] No display on boot after the initial few screens
From: Manoj Bhataria, 2015-03-03