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Message #74126
[Bug 1408110] Re: [XPS13 9333, Realtek ALC3661, Speaker, Internal] fails after a while
After a reboot, plugging a headphone extension lead (open circuit) into
the headphone socket brings up Headphones in the Sound - Output tab and
both Headset Microphone and Microphone in the Input tab. Removing the
lead removes the extra microphone from the Input tab and the Headphones
from the Output tab. This behaviour seems more logical - except than the
volume keys (F11 & F12) have now stopped working! The volume can be
adjusted with the cursor on the Output volume slider but the keyboard
keys are not working.
Curiouser and curiouser. (After Alice in Wonderland!)
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https://bugs.launchpad.net/bugs/1408110
Title:
[XPS13 9333, Realtek ALC3661, Speaker, Internal] fails after a while
Status in alsa-driver package in Ubuntu:
New
Bug description:
When playing a video via the Videos app, the sound through the
internal speakers develops crackles and sometimes disappears
completely.
I collected the data for the bug report at the instance that the sound
had failed.
Using the Sound panel in Systems Settings to test the sound produces
no response.
I have also selected the Volume Control app and attempted to switch
the sound using the Configuration tab and switching the built-in audio
between Off and Analogue Stereo Output. Sometimes this works and
sometimes is does not.
Having left the Videos app running whist typing this, I have noticed
that the sound seems to start and stop whilst typing via the keyboard.
I note that the Playback tab in the Volume Control window shows that
the sound is being produced by the Videos app (the lower ribbon moves
with the sound amplitude).
This bug might be associated with intermittent recognition of the
hardware on startup. The Sound window sometimes shows no audio device.
At other times, the speakers are given the HDMI menu dropdown but this
can be corrected by plugging in a pair of headphones and switching
back to the speakers which then show the correct Test Sound legend.
I have noticed several instances of the sound cutting out and cutting
back in whilst typing this report as if the interrupts from the
keyboard strokes are interrupting the sound connection.
ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
Uname: Linux 3.16.0-29-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D3p: david 2288 F...m pulseaudio
/dev/snd/controlC0: david 2288 F.... pulseaudio
/dev/snd/pcmC1D0p: david 2288 F...m pulseaudio
/dev/snd/controlC1: david 2288 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jan 6 21:15:39 2015
InstallationDate: Installed on 2014-12-11 (26 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_Type: Sound works for a while, then breaks
Title: [XPS13 9333, Realtek ALC3661, Speaker, Internal] fails after a while
UpgradeStatus: Upgraded to utopic on 2014-12-11 (25 days ago)
dmi.bios.date: 09/11/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0D13CR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd09/11/2014:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0D13CR:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: XPS13 9333
dmi.sys.vendor: Dell Inc.
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References