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Message #74526
[Bug 1442877] Re: Adobe Reader 9 (Acrobat) printing no longer works
Followed these instructions, but they made no difference.
Attached are two Wireshark traces of the communications with the
printer. One shows unsuccessful output from Adobe Reader and the other
successful output of the same document using Evince.
I wonder whether the fact that Acrobat Reader is a 32-bit application on
a 64-bit operation system might be relevant.
** Attachment added: "printer_output_wireshark_traces.zip"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1442877/+attachment/4387701/+files/printer_output_wireshark_traces.zip
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https://bugs.launchpad.net/bugs/1442877
Title:
Adobe Reader 9 (Acrobat) printing no longer works
Status in cups package in Ubuntu:
Incomplete
Bug description:
Printing documents using Adobe Reader 9 under Ubuntu 15.04 produces no
output. The printer is activated, but no pages appear. This worked
under 14.04 and 14.10.
Also noted that the options to print the current page and to print
specified pages are now disabled in the print dialogue box.
Failing documents print successfully using evince.
Other applications tried (e.g. LibreOffice) are not affected. This
problem appears to be specific to Adobe Reader 9.
Printer is a Brother HL-2070N.
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: cups 2.0.2-1ubuntu3
ProcVersionSignature: Ubuntu 3.19.0-13.13-generic 3.19.3
Uname: Linux 3.19.0-13-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.17-0ubuntu2
Architecture: amd64
CupsErrorLog: E [11/Apr/2015:10:28:38 +0100] [Client 31] Returning IPP client-error-bad-request for Print-Job (ipp://localhost/printers/Brother-HL-2070N-series) from localhost
CurrentDesktop: Unity
Date: Sat Apr 11 10:34:55 2015
InstallationDate: Installed on 2012-10-20 (902 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
Lpstat: device for Brother-HL-2070N-series: lpd://cpiprint/BINARY_P1
MachineType: LENOVO 2958
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Brother-HL-2070N-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Brother-HL-2070N-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-13-generic root=UUID=23f8da47-4d92-4878-950e-c31980589751 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to vivid on 2015-04-05 (5 days ago)
dmi.bios.date: 01/18/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 18CN42WW(V2.51)
dmi.board.name: NITU1
dmi.board.vendor: LENOVO
dmi.board.version: REFERENCE
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLENOVO:bvr18CN42WW(V2.51):bd01/18/2010:svnLENOVO:pn2958:pvrLenovoG550:rvnLENOVO:rnNITU1:rvrREFERENCE:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: 2958
dmi.product.version: Lenovo G550
dmi.sys.vendor: LENOVO
mtime.conffile..etc.cups.cupsd.conf: 2013-04-25T17:38:42.368282
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References