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[Bug 1453812] Re: System freeze when using LibreOffice Writer

 

apport information

** Tags added: apport-collected compiz-0.9 ubuntu vivid

** Description changed:

  LibreOffice Writer is freezing the system after a few minutes (Ubuntu
  15.04, libreoffice-writer 4.4.2-0ubuntu1): the only possible action is
  moving the mouse pointer on the screen. Impossible to connect to a tty
  session to kill Xorg. A physical reboot is necessary. Note that I used
  LibreOffice Calc without problem.
  
  The problem has been encountered also under Fedora 21:
  http://forums.fedora-fr.org/viewtopic.php?id=63428
  The solution proposed on this french forum is to replace the "nouveau" driver by the "nvidia" proprietary driver (340.76).
  It works for me.
+ --- 
+ .tmp.unity.support.test.0:
+  
+ ApportVersion: 2.17.2-0ubuntu1
+ Architecture: amd64
+ CasperVersion: 1.360
+ CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
+ CompositorRunning: compiz
+ CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
+ CompositorUnredirectFSW: true
+ CurrentDesktop: Unity
+ DistUpgraded: Fresh install
+ DistroCodename: vivid
+ DistroRelease: Ubuntu 15.04
+ DistroVariant: ubuntu
+ GraphicsCard:
+  NVIDIA Corporation G96GL [Quadro FX 580] [10de:0659] (rev a1) (prog-if 00 [VGA controller])
+    Subsystem: NVIDIA Corporation Device [10de:063a]
+ LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
+ MachineType: Hewlett-Packard HP Z400 Workstation
+ Package: xorg 1:7.7+7ubuntu4
+ PackageArchitecture: amd64
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=fr_FR.UTF-8
+  SHELL=/bin/bash
+ ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --- debian-installer/language=fr keyboard-configuration/layoutcode?=fr keyboard-configuration/variantcode?=oss
+ ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
+ Tags:  vivid ubuntu compiz-0.9
+ UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
+ Uname: Linux 3.19.0-15-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 04/06/2010
+ dmi.bios.vendor: Hewlett-Packard
+ dmi.bios.version: 786G3 v03.07
+ dmi.board.asset.tag: CZC0195Y06
+ dmi.board.name: 0B4Ch
+ dmi.board.vendor: Hewlett-Packard
+ dmi.board.version: D
+ dmi.chassis.asset.tag: CZC0195Y06
+ dmi.chassis.type: 6
+ dmi.chassis.vendor: Hewlett-Packard
+ dmi.modalias: dmi:bvnHewlett-Packard:bvr786G3v03.07:bd04/06/2010:svnHewlett-Packard:pnHPZ400Workstation:pvr:rvnHewlett-Packard:rn0B4Ch:rvrD:cvnHewlett-Packard:ct6:cvr:
+ dmi.product.name: HP Z400 Workstation
+ dmi.sys.vendor: Hewlett-Packard
+ version.compiz: compiz 1:0.9.12.1+15.04.20150410.1-0ubuntu1
+ version.ia32-libs: ia32-libs N/A
+ version.libdrm2: libdrm2 2.4.60-2
+ version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.2-0ubuntu1
+ version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
+ version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.2-0ubuntu1
+ version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
+ version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
+ version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
+ version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2build1
+ version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
+ xserver.bootTime: Wed May 20 08:19:58 2015
+ xserver.logfile: /var/log/Xorg.0.log
+ xserver.version: 2:1.17.1-0ubuntu3

** Attachment added: "BootLog.txt"
   https://bugs.launchpad.net/bugs/1453812/+attachment/4400847/+files/BootLog.txt

-- 
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https://bugs.launchpad.net/bugs/1453812

Title:
  System freeze when using LibreOffice Writer

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  LibreOffice Writer is freezing the system after a few minutes (Ubuntu
  15.04, libreoffice-writer 4.4.2-0ubuntu1): the only possible action is
  moving the mouse pointer on the screen. Impossible to connect to a tty
  session to kill Xorg. A physical reboot is necessary. Note that I used
  LibreOffice Calc without problem.

  The problem has been encountered also under Fedora 21:
  http://forums.fedora-fr.org/viewtopic.php?id=63428
  The solution proposed on this french forum is to replace the "nouveau" driver by the "nvidia" proprietary driver (340.76).
  It works for me.
  --- 
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.17.2-0ubuntu1
  Architecture: amd64
  CasperVersion: 1.360
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  DistUpgraded: Fresh install
  DistroCodename: vivid
  DistroRelease: Ubuntu 15.04
  DistroVariant: ubuntu
  GraphicsCard:
   NVIDIA Corporation G96GL [Quadro FX 580] [10de:0659] (rev a1) (prog-if 00 [VGA controller])
     Subsystem: NVIDIA Corporation Device [10de:063a]
  LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: Hewlett-Packard HP Z400 Workstation
  Package: xorg 1:7.7+7ubuntu4
  PackageArchitecture: amd64
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=fr_FR.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --- debian-installer/language=fr keyboard-configuration/layoutcode?=fr keyboard-configuration/variantcode?=oss
  ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
  Tags:  vivid ubuntu compiz-0.9
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  Uname: Linux 3.19.0-15-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 04/06/2010
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 786G3 v03.07
  dmi.board.asset.tag: CZC0195Y06
  dmi.board.name: 0B4Ch
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: D
  dmi.chassis.asset.tag: CZC0195Y06
  dmi.chassis.type: 6
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr786G3v03.07:bd04/06/2010:svnHewlett-Packard:pnHPZ400Workstation:pvr:rvnHewlett-Packard:rn0B4Ch:rvrD:cvnHewlett-Packard:ct6:cvr:
  dmi.product.name: HP Z400 Workstation
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.12.1+15.04.20150410.1-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.60-2
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.2-0ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.2-0ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2build1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
  xserver.bootTime: Wed May 20 08:19:58 2015
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.17.1-0ubuntu3

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References