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[Eric Thwaites <ethwaites@xxxxxxxxx>]

Public bug reported:

I have no sound, and this is my first attend to use linux.  please help

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.16.0-44.59~14.04.1-generic 3.16.7-ckt14
Uname: Linux 3.16.0-44-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  erict      2366 F.... pulseaudio
 /dev/snd/controlC0:  erict      2366 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Jul 27 17:18:59 2015
InstallationDate: Installed on 2015-07-27 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Built-in Audio - HD-Audio Generic
Symptom_DevicesInUse:
 Error: command ['pkexec', 'fuser', '-v', '/dev/snd/hwC1D0', '/dev/snd/pcmC1D0c', '/dev/snd/pcmC1D0p', '/dev/snd/controlC1', '/dev/snd/by-path', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D3p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 127: Error executing command as another user: Not authorized
 
 This incident has been reported.
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [HP 255 G3 Notebook PC, ATI R6xx HDMI, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/05/2015
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 22CD
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 93.2F
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.34:bd02/05/2015:svnHewlett-Packard:pnHP255G3NotebookPC:pvr0974100000405F00001620181:rvnHewlett-Packard:rn22CD:rvr93.2F:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 255 G3 Notebook PC
dmi.product.version: 0974100000405F00001620181
dmi.sys.vendor: Hewlett-Packard

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

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https://bugs.launchpad.net/bugs/1478704

Title:
  [HP 255 G3 Notebook PC, ATI R6xx HDMI, Digital Out, HDMI] No sound at
  all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  I have no sound, and this is my first attend to use linux.  please
  help

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.16.0-44.59~14.04.1-generic 3.16.7-ckt14
  Uname: Linux 3.16.0-44-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  erict      2366 F.... pulseaudio
   /dev/snd/controlC0:  erict      2366 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Mon Jul 27 17:18:59 2015
  InstallationDate: Installed on 2015-07-27 (0 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Built-in Audio - HD-Audio Generic
  Symptom_DevicesInUse:
   Error: command ['pkexec', 'fuser', '-v', '/dev/snd/hwC1D0', '/dev/snd/pcmC1D0c', '/dev/snd/pcmC1D0p', '/dev/snd/controlC1', '/dev/snd/by-path', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D3p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 127: Error executing command as another user: Not authorized
   
   This incident has been reported.
  Symptom_Jack: Digital Out, HDMI
  Symptom_Type: No sound at all
  Title: [HP 255 G3 Notebook PC, ATI R6xx HDMI, Digital Out, HDMI] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/05/2015
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.34
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 22CD
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 93.2F
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.34:bd02/05/2015:svnHewlett-Packard:pnHP255G3NotebookPC:pvr0974100000405F00001620181:rvnHewlett-Packard:rn22CD:rvr93.2F:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 255 G3 Notebook PC
  dmi.product.version: 0974100000405F00001620181
  dmi.sys.vendor: Hewlett-Packard

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