touch-packages team mailing list archive

[Olga Kemmet <1458784@xxxxxxxxxxxxxxxxxx>]

Marking as Fix Released since the mentioned issues in this bug are
mostly resolved or the behaviour is intentional. The bug description is
updated with UX comment to explain the behaviour.

** Description changed:

  Hi!
  
  Just two  things I'd like to see in  fav contacts: If you select a
  contact and hit the call button, it doesn't place the call, but it only
  opens the dialer app and copies the phone number to the input field. You
  have to hit the green button to place the call. I think this is
  annoying. If I hit the call button, I want the person  to be called
  immediately. There is no benefit of not placing the call. There are no
  options in the dialer app. You just have to hit the green button.
  
- The other thing is a little inconsistency with the dialer app. If you select a contact and hit More and  Open Button, you get to the properties screen of the contacts app. Contrary to that, if  you select contacts in the dialer app and select a contact you first get presented a list with the persons phone numbers and icons for messages and properties. If you want to call a number you have to tap the number. I think, most time you select a contact from fav contacs, you want to contact this person and for that, it should be the same routine as in the dialer app. Most disturbing is, because you are taken to the properties of the contact, you must not tap the phone number itself, but the telephone icon at the right edge of the screen. 
+ The other thing is a little inconsistency with the dialer app. If you select a contact and hit More and  Open Button, you get to the properties screen of the contacts app. Contrary to that, if  you select contacts in the dialer app and select a contact you first get presented a list with the persons phone numbers and icons for messages and properties. If you want to call a number you have to tap the number. I think, most time you select a contact from fav contacts, you want to contact this person and for that, it should be the same routine as in the dialer app. Most disturbing is, because you are taken to the properties of the contact, you must not tap the phone number itself, but the telephone icon at the right edge of the screen.
  In my opinion, first thing you should be presented after hitting the more button, is that small list as in the dialer app. Even better, forget about the more button. The list could be presented immediately. So my ideal fav. contacts screen has the red (why not green as in the dialer app) Call button, which I like  and then the small list as in the dialer app (with all the contacts phone numbers and the message icons, and the contacts properties icon. ) This would hold another advantage: You see which number is called when you hit the Call button (supposed it always dials the first one from the list).  Right now, you never see which type (home, work, ...) of number is called when you tap the Call Button.  You don't see anything in the fav. app and the dialer app just shows the number, not the type of number.
+ 
+ -------- UX comment --------
+ 
+ The behaviour of the dialer copying the number into the keypad is
+ intentional. This proved to be especially useful when users did make
+ calls from the web or other sources, as user testing confirmed.
+ 
+ The behaviour of contacts in the AB app and the dialer is now adjusted.
+ When you access the AB app, tapping on a list item/contact opens the contact card. The same behaviour applies now to the dialer.
+ 
+ The contact card is always displayed regardless if the contacts are accessed from the ALL or Favourites section in AB & dialer. This is due to the fact that the whole contact is marked as favourite and many contacts have more than one number. A tap on the number doesn't trigger a call or a new message because at that moment in time we do not know the intentions of the user, this is the reason why the icons for calling and messaging are displayed to distinguish different actions.
+ This means the behaviour is as follows for a call from either dialer or AB:
+ tapping list item/contact > opening contact card > if a contact has two numbers, tap on the phone icon of either numbers > number is pre-populated into dialer, you see if it is work, home, etc > tap green call icon in dialer
+ 
+ Icon colours are unified because they are used across many other
+ applications and are not coloured differently for different apps.

** Changed in: ubuntu-ux
       Status: Triaged => Fix Released

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to address-book-app in
Ubuntu.
https://bugs.launchpad.net/bugs/1458784

Title:
  [Address Book] ubuntu touch: today scope / favourite contacts bad
  integration

Status in address-book-app:
  New
Status in Ubuntu UX:
  Fix Released
Status in address-book-app package in Ubuntu:
  Confirmed

Bug description:
  Hi!

  Just two  things I'd like to see in  fav contacts: If you select a
  contact and hit the call button, it doesn't place the call, but it
  only opens the dialer app and copies the phone number to the input
  field. You have to hit the green button to place the call. I think
  this is annoying. If I hit the call button, I want the person  to be
  called immediately. There is no benefit of not placing the call. There
  are no options in the dialer app. You just have to hit the green
  button.

  The other thing is a little inconsistency with the dialer app. If you select a contact and hit More and  Open Button, you get to the properties screen of the contacts app. Contrary to that, if  you select contacts in the dialer app and select a contact you first get presented a list with the persons phone numbers and icons for messages and properties. If you want to call a number you have to tap the number. I think, most time you select a contact from fav contacts, you want to contact this person and for that, it should be the same routine as in the dialer app. Most disturbing is, because you are taken to the properties of the contact, you must not tap the phone number itself, but the telephone icon at the right edge of the screen.
  In my opinion, first thing you should be presented after hitting the more button, is that small list as in the dialer app. Even better, forget about the more button. The list could be presented immediately. So my ideal fav. contacts screen has the red (why not green as in the dialer app) Call button, which I like  and then the small list as in the dialer app (with all the contacts phone numbers and the message icons, and the contacts properties icon. ) This would hold another advantage: You see which number is called when you hit the Call button (supposed it always dials the first one from the list).  Right now, you never see which type (home, work, ...) of number is called when you tap the Call Button.  You don't see anything in the fav. app and the dialer app just shows the number, not the type of number.

  -------- UX comment --------

  The behaviour of the dialer copying the number into the keypad is
  intentional. This proved to be especially useful when users did make
  calls from the web or other sources, as user testing confirmed.

  The behaviour of contacts in the AB app and the dialer is now adjusted.
  When you access the AB app, tapping on a list item/contact opens the contact card. The same behaviour applies now to the dialer.

  The contact card is always displayed regardless if the contacts are accessed from the ALL or Favourites section in AB & dialer. This is due to the fact that the whole contact is marked as favourite and many contacts have more than one number. A tap on the number doesn't trigger a call or a new message because at that moment in time we do not know the intentions of the user, this is the reason why the icons for calling and messaging are displayed to distinguish different actions.
  This means the behaviour is as follows for a call from either dialer or AB:
  tapping list item/contact > opening contact card > if a contact has two numbers, tap on the phone icon of either numbers > number is pre-populated into dialer, you see if it is work, home, etc > tap green call icon in dialer

  Icon colours are unified because they are used across many other
  applications and are not coloured differently for different apps.

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