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[Bug 1408015] Re: [sdk][UX] Confirmation in the header bar confusing

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Olga Kemmet <1408015@xxxxxxxxxxxxxxxxxx>
Date: Thu, 06 Aug 2015 13:11:37 -0000
Reply-to: Bug 1408015 <1408015@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

Updated bug description with design solutions hence marking the bug as
Fix Committed.

** Description changed:

Imagine a form of some sort, you fill a few fields of data top-down, and
at the end of it you need to tap in the header at the top to
save/confirm.

Pair that with the header going off-screen to leave more screen for the
content, you have to pull the header in first (and you need to know
that's where the button will be).

An example of this behaviour is the calendar app when adding/editing an
event. One other example (although that could be improved easily by
auto-saving the new note as soon as it's edited) is the Quick Memo app,
where when you create a note in the first place you need to tap the ✓
icon, but when you're editing, it's all auto-saved and you need to tap 〈
to go back to the list of notes.

I feel like we need to at least come up with clear guidance on what
belongs in the header, and where a footer with buttons should be used
(we have a way to stick something on top of the keyboard after all¹).

http://developer.ubuntu.com/api/qml/sdk-1.0/Ubuntu.Components.MainView
/#anchorToKeyboard-prop

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: qtdeclarative5-ubuntu-ui-toolkit-plugin 1.1.1364+15.04.20141209-0ubuntu2
Uname: Linux 3.4.67 armv7l
ApportVersion: 2.15-0ubuntu3
Architecture: armhf
Date: Tue Jan 6 17:03:54 2015
InstallationDate: Installed on 2014-12-17 (20 days ago)
InstallationMedia: Ubuntu Vivid Vervet (development branch) - armhf (20141217-020204)
SourcePackage: ubuntu-ui-toolkit
UpgradeStatus: No upgrade log present (probably fresh install)
+
+ ------- UX comment & resolution ------
+
+ The back button in the header should never be used as a confirmation but can mean CANCEL and not just BACK.
+ If an action or any alterations within the content/screen have to be confirmed/saved then it requires a visible call to action. This call to action sits by default in the header unless differently specified by designer/developer.
+
+ In all here described cases the UX can be improved easily by adding
+ clarity to the UI and sometimes just adding a call to action.
+
+ The header can be fixed or can go off-screen the specification for that
+ lies with the designer/developer. This means if I have an important
+ action in the header which I want to present to the user all the time,
+ then the header stays fixed, even if the content is scrolled.
+
+ Calendar app:
+ When creating a new alarm by swiping from the bottom of the screen, the tick (confirmation) icon should be disabled. Only after interacting with the screen, by changing one of the parameters for example, the tick should be enabled. This will signal to user that there was a change and this needs to be confirmed. Even more informative is a simple word instead of the tick: SAVE. The SAVE option is a new addition to the header and wasn't available so far.
+ This concept is already documented in the UI - Toolkit spec which is at the bottom of this post. If user taps back before saving then the alarm won't be created. Additionally there can be visual feedback by adding the "feedback bubble" to the UI.
+ If the user taps back before saving the feedback bubble states, e.g. "Alarm not saved". If the tick icon is tapped, it can state "Alarm saved" (see Notification spec).
+ In the Repeat section the select all icon has to move one to the left and a tick or "save added". The behaviour will then follow as described above.
+
+ Note app:
+ There is nothing wrong with the note app approach but it is a custom made behaviour which is up to the developer. This person decided not to use our pattern and include a tick or SAVE into the header. There are many note taking apps on iOS which are not using their patterns either. This doesn't mean they are bad, they just work differently.
+
+ While it is ok to use a "Send Order" or a NEXT at the end of a form, for
+ some instances and apps it won't be efficient. This means < CANCEL/BACK
+ and CONFIRM (tick/save/done) can sit in the header but it is not
+ possible to control apps which don't want to user out UI-Toolkit, hence
+ the other solutions will exist too.
+
+ We are constantly improving the UI-Toolit and I will add the
+ footer/toolbar idea to potential new projects for design.
+
+ Please see for reference the notification spec:
+ https://docs.google.com/document/d/1xDSZ_dnAMAlhgFnnyjJEibaITXjVLp1_pnj_tATNm9I/edit?pli=1#
+
+ Please see for reference the UI - Toolkit spec:
+ https://docs.google.com/document/d/1nFm8xiYhKXXuEO_IvMXoD0lASbYzYXva1BWMVanU3iw/edit#heading=h.a8gwztgmbhpq

** Changed in: ubuntu-ux
Status: Triaged => Fix Committed

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https://bugs.launchpad.net/bugs/1408015

Title:
[sdk][UX] Confirmation in the header bar confusing

Status in Quick Memo:
New
Status in Ubuntu Calendar App:
New
Status in Ubuntu Clock App:
Incomplete
Status in Ubuntu UX:
Fix Committed
Status in ubuntu-ui-toolkit package in Ubuntu:
Confirmed

Bug description:
Imagine a form of some sort, you fill a few fields of data top-down,
and at the end of it you need to tap in the header at the top to
save/confirm.

Pair that with the header going off-screen to leave more screen for
the content, you have to pull the header in first (and you need to
know that's where the button will be).

An example of this behaviour is the calendar app when adding/editing
an event. One other example (although that could be improved easily by
auto-saving the new note as soon as it's edited) is the Quick Memo
app, where when you create a note in the first place you need to tap
the ✓ icon, but when you're editing, it's all auto-saved and you need
to tap 〈 to go back to the list of notes.

http://developer.ubuntu.com/api/qml/sdk-1.0/Ubuntu.Components.MainView
/#anchorToKeyboard-prop

------- UX comment & resolution ------

The back button in the header should never be used as a confirmation but can mean CANCEL and not just BACK.
If an action or any alterations within the content/screen have to be confirmed/saved then it requires a visible call to action. This call to action sits by default in the header unless differently specified by designer/developer.

In all here described cases the UX can be improved easily by adding
clarity to the UI and sometimes just adding a call to action.

The header can be fixed or can go off-screen the specification for
that lies with the designer/developer. This means if I have an
important action in the header which I want to present to the user all
the time, then the header stays fixed, even if the content is
scrolled.

Calendar app:
When creating a new alarm by swiping from the bottom of the screen, the tick (confirmation) icon should be disabled. Only after interacting with the screen, by changing one of the parameters for example, the tick should be enabled. This will signal to user that there was a change and this needs to be confirmed. Even more informative is a simple word instead of the tick: SAVE. The SAVE option is a new addition to the header and wasn't available so far.
This concept is already documented in the UI - Toolkit spec which is at the bottom of this post. If user taps back before saving then the alarm won't be created. Additionally there can be visual feedback by adding the "feedback bubble" to the UI.
If the user taps back before saving the feedback bubble states, e.g. "Alarm not saved". If the tick icon is tapped, it can state "Alarm saved" (see Notification spec).
In the Repeat section the select all icon has to move one to the left and a tick or "save added". The behaviour will then follow as described above.

Note app:
There is nothing wrong with the note app approach but it is a custom made behaviour which is up to the developer. This person decided not to use our pattern and include a tick or SAVE into the header. There are many note taking apps on iOS which are not using their patterns either. This doesn't mean they are bad, they just work differently.

While it is ok to use a "Send Order" or a NEXT at the end of a form,
for some instances and apps it won't be efficient. This means <
CANCEL/BACK and CONFIRM (tick/save/done) can sit in the header but it
is not possible to control apps which don't want to user out UI-
Toolkit, hence the other solutions will exist too.

We are constantly improving the UI-Toolit and I will add the
footer/toolbar idea to potential new projects for design.

Please see for reference the notification spec:
https://docs.google.com/document/d/1xDSZ_dnAMAlhgFnnyjJEibaITXjVLp1_pnj_tATNm9I/edit?pli=1#

Please see for reference the UI - Toolkit spec:
https://docs.google.com/document/d/1nFm8xiYhKXXuEO_IvMXoD0lASbYzYXva1BWMVanU3iw/edit#heading=h.a8gwztgmbhpq

To manage notifications about this bug go to:
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References

[Bug 1408015] [NEW] Confirmation in the header bar confusing
From: Michał Sawicz, 2015-01-06