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[Bug 1484090] [NEW] package x11-common 1:7.7+1ubuntu8 failed to install/upgrade: subprocess new pre-installation script returned error exit status 25

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Brian Proffit <bproffit@xxxxxxxxxxxxxx>
Date: Wed, 12 Aug 2015 11:59:18 -0000
Reply-to: Bug 1484090 <1484090@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

This has happened several times over past week or two. It gives an error
when it tries to install.

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: x11-common 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
Uname: Linux 3.13.0-61-generic x86_64
NonfreeKernelModules: appassure_vss
.tmp.unity.support.test.1:
 
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Wed Aug 12 07:54:57 2015
DistUpgraded: 2014-09-23 20:07:13,456 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
DpkgTerminalLog:
 Preparing to unpack .../x11-common_1%3a7.7+1ubuntu8.1_all.deb ...
 Can't locate object method "new" via package "Text::Iconv" (perhaps you forgot to load "Text::Iconv"?) at /usr/share/perl5/Debconf/Encoding.pm line 65.
 dpkg: error processing archive /var/cache/apt/archives/x11-common_1%3a7.7+1ubuntu8.1_all.deb (--unpack):
  subprocess new pre-installation script returned error exit status 25
DuplicateSignature: package:x11-common:1:7.7+1ubuntu8:subprocess new pre-installation script returned error exit status 25
ErrorMessage: subprocess new pre-installation script returned error exit status 25
ExtraDebuggingInterest: Yes
GraphicsCard:
 VMware SVGA II Adapter [15ad:0405] (prog-if 00 [VGA controller])
   Subsystem: VMware SVGA II Adapter [15ad:0405]
InstallationDate: Installed on 2013-05-07 (826 days ago)
InstallationMedia: Ubuntu-Server 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130214)
Lsusb: Error: command ['lsusb'] failed with exit code 1: unable to initialize libusb: -99
MachineType: VMware, Inc. VMware Virtual Platform
PackageArchitecture: all
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-61-generic root=/dev/mapper/hostname-root ro
Renderer: Software
SourcePackage: xorg
Title: package x11-common 1:7.7+1ubuntu8 failed to install/upgrade: subprocess new pre-installation script returned error exit status 25
UpgradeStatus: Upgraded to trusty on 2014-09-24 (322 days ago)
dmi.bios.date: 10/22/2013
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd10/22/2013:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Aug  6 08:09:23 2015
xserver.configfile: default
xserver.devices:
 input        Power Button         KEYBOARD, id 6
 input        AT Translated Set 2 keyboard KEYBOARD, id 7
 input        ImPS/2 Generic Wheel Mouse MOUSE, id 8
xserver.errors:
 AIGLX: reverting to software rendering
 No surface to present from.
 No surface to present from.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs: Output                                                Virtual2        Virtual3        Virtual4        Virtual5        Virtual6        Virtual7        Virtual8
xserver.version: 2:1.15.1-0ubuntu2.7
xserver.video_driver: vmware

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-package compiz-0.9 trusty ubuntu

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1484090

Title:
  package x11-common 1:7.7+1ubuntu8 failed to install/upgrade:
  subprocess new pre-installation script returned error exit status 25

Status in xorg package in Ubuntu:
  New

Bug description:
  This has happened several times over past week or two. It gives an
  error when it tries to install.

  ProblemType: Package
  DistroRelease: Ubuntu 14.04
  Package: x11-common 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
  Uname: Linux 3.13.0-61-generic x86_64
  NonfreeKernelModules: appassure_vss
  .tmp.unity.support.test.1:
   
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Wed Aug 12 07:54:57 2015
  DistUpgraded: 2014-09-23 20:07:13,456 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroVariant: ubuntu
  DpkgTerminalLog:
   Preparing to unpack .../x11-common_1%3a7.7+1ubuntu8.1_all.deb ...
   Can't locate object method "new" via package "Text::Iconv" (perhaps you forgot to load "Text::Iconv"?) at /usr/share/perl5/Debconf/Encoding.pm line 65.
   dpkg: error processing archive /var/cache/apt/archives/x11-common_1%3a7.7+1ubuntu8.1_all.deb (--unpack):
    subprocess new pre-installation script returned error exit status 25
  DuplicateSignature: package:x11-common:1:7.7+1ubuntu8:subprocess new pre-installation script returned error exit status 25
  ErrorMessage: subprocess new pre-installation script returned error exit status 25
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   VMware SVGA II Adapter [15ad:0405] (prog-if 00 [VGA controller])
     Subsystem: VMware SVGA II Adapter [15ad:0405]
  InstallationDate: Installed on 2013-05-07 (826 days ago)
  InstallationMedia: Ubuntu-Server 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130214)
  Lsusb: Error: command ['lsusb'] failed with exit code 1: unable to initialize libusb: -99
  MachineType: VMware, Inc. VMware Virtual Platform
  PackageArchitecture: all
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-61-generic root=/dev/mapper/hostname-root ro
  Renderer: Software
  SourcePackage: xorg
  Title: package x11-common 1:7.7+1ubuntu8 failed to install/upgrade: subprocess new pre-installation script returned error exit status 25
  UpgradeStatus: Upgraded to trusty on 2014-09-24 (322 days ago)
  dmi.bios.date: 10/22/2013
  dmi.bios.vendor: Phoenix Technologies LTD
  dmi.bios.version: 6.00
  dmi.board.name: 440BX Desktop Reference Platform
  dmi.board.vendor: Intel Corporation
  dmi.board.version: None
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 1
  dmi.chassis.vendor: No Enclosure
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd10/22/2013:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
  dmi.product.name: VMware Virtual Platform
  dmi.product.version: None
  dmi.sys.vendor: VMware, Inc.
  version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Thu Aug  6 08:09:23 2015
  xserver.configfile: default
  xserver.devices:
   input        Power Button         KEYBOARD, id 6
   input        AT Translated Set 2 keyboard KEYBOARD, id 7
   input        ImPS/2 Generic Wheel Mouse MOUSE, id 8
  xserver.errors:
   AIGLX: reverting to software rendering
   No surface to present from.
   No surface to present from.
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs: Output                                                Virtual2        Virtual3        Virtual4        Virtual5        Virtual6        Virtual7        Virtual8
  xserver.version: 2:1.15.1-0ubuntu2.7
  xserver.video_driver: vmware

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Follow ups

[Bug 1484090] Re: package x11-common 1:7.7+1ubuntu8 failed to install/upgrade: subprocess new pre-installation script returned error exit status 25
From: Robert Hooker, 2015-08-12
[Bug 1484090] Re: package x11-common 1:7.7+1ubuntu8 failed to install/upgrade: subprocess new pre-installation script returned error exit status 25
From: Apport retracing service, 2015-08-12