ubuntu-apps-bugs team mailing list archive

[Matthew Paul Thomas <mpt@xxxxxxxxxxxxx>]

Public bug reported:

1. Try to visit a page when there is a network error.

What happens:
* A message appears: “It appears you are having trouble viewing: {URL}”
* A button labelled “Refresh Page”, despite the page having never loaded in the first place.

What should happen:
* The message should not suggest that there is anything wrong with your viewing. Something like: “The page can’t be loaded because {reason}.”
* The button should be labelled something like “Try Again”.

** Affects: webbrowser-app (Ubuntu)
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1589869

Title:
  “It appears you are having trouble viewing” is condescending

Status in webbrowser-app package in Ubuntu:
  New

Bug description:
  1. Try to visit a page when there is a network error.

  What happens:
  * A message appears: “It appears you are having trouble viewing: {URL}”
  * A button labelled “Refresh Page”, despite the page having never loaded in the first place.

  What should happen:
  * The message should not suggest that there is anything wrong with your viewing. Something like: “The page can’t be loaded because {reason}.”
  * The button should be labelled something like “Try Again”.

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