ubuntu-bugcontrol team mailing list archive

[Brian Curtis <bcurtiswx@xxxxxxxxxx>]

Hi Timo,

The amount of work that you put into helping out in these bug reports
is great.  That part of bug triage is great.  On the other hand, there
is a major part of bug triage that deals with the "first responder"
types of situations.  Things like thanking reporters for their report,
looking at the information provided, getting any missing information
from the reporters, knowing when a bug has enough information to be
triaged, the importance to set it at, when it should be sent upstream,
are all extremely important.

As of right now your examples didn't include any of that.  If you have
example bugs in which you do some of the things listed above, please
reply to the list with them so we all can look at them.

For now -1 from me

~Brian
BCurtisWX

On Wed, Dec 9, 2009 at 5:08 AM, Timo Jyrinki <timo.jyrinki@xxxxxxxxx> wrote:
> This is an application for my user id https://launchpad.net/~timo-jyrinki
>
>> Do you promise to be polite to bug reporters even
>> if they are rude to you or Ubuntu? Have you signed the Ubuntu Code of Conduct?
>
> I do, and I have.
>
>> Have you read Bugs/HowToTriage, Bugs/Assignment,
>> Bugs/Status and Bugs/Importance? Do you have any
>> questions about that documentation?
>
> Yes. To the second one not really, mostly familiar with those having
> used Launchpad since 2005. HowToTriage however seems like a document
> that's good to go back to whenever in doubt.
>
>> What sensitive data should you look for in a private Apport crash report bug before making it public?
>
> Passwords, bank account numbers, why not even GSM numbers and such
> personal details. The wiki mentioned also CSS keys (DVD).
>
>> Is there a particular package or group of packages that you are interested in helping out with?
>
> Yes. Translations and X.org DDX driver related bugs. That's what I've
> been doing anyway.
>
>> Please list five or more bugs which you have triaged.
>
> I'm not sure if these present what was wished, but some examples:
>
> https://bugs.launchpad.net/xserver-xorg-driver-ati/+bug/15219
> (upstream browsing, testing, separating from non-duplicate bug)
> https://bugs.launchpad.net/ubuntu/karmic/+source/avahi/+bug/327362
> (confirming, improving description, testing)
> https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/334284
> (testing/confirming)
> https://bugs.launchpad.net/debian/+source/gnash/+bug/338074 (vcs guidance)
> https://bugs.launchpad.net/ubuntu/+source/language-selector/+bug/441321
> (delivering screenshots of the problem flow) - would rate as medium
> (for language-selector)
>
> All in all I seem to have been part of handling 722 bug
> reports:http://preview.tinyurl.com/ya4hdh4
>
> -Timo
>
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-- 
Research is what I'm doing when I don't know what I'm doing.
--Wernher Von Braun
"The second law of thermodynamics: If you think things are in a mess
now, JUST WAIT!!"
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