ubuntu-bugcontrol team mailing list archive

[C de-Avillez <hggdh2@xxxxxxxxxx>]

On Tue, 2010-07-06 at 08:42 -0700, Mike Wentz wrote:
> Bug Control Application; Michael Wentzell
> =====================================================================================================
> 
>    1. Do you promise to be polite to bug reporters even if they are
> rude to you or Ubuntu? Have you signed the Ubuntu Code of Conduct? A:
> Yes, and yes i have signed the Code of Conduct.
>    2.Have you read Bugs/HowToTriage, Bugs/Assignment, Bugs/Status and
> Bugs/Importance? Do you have any questions about that documentation?
> A: Yes i have read those articles, and no i do not have any questions
> at this time.
>    3.What sensitive data should you look for in a private Apport crash
> report bug before making it public? See Bugs/HowToTriage for more
> information.
>       A:  Passwords, blank account numbers, CSS keys, etc.

And coredumps... nobody ever remember coredumps?

>    4. Is there a particular package or group of packages that you are
> interested in helping out with? A: There is none particular but i will
> help out with as            many as i can.
>    5. Please list five or more bugs which you have triaged. These bugs
> should demonstrate your understanding of the triage process and how to
> properly      handle bugs. If there is a bug in your list that does
> not have an importance indicate what importance (and explain the
> reasoning) you would give it after becoming a member of Ubuntu Bug
> Control. Please use urls in your list of bugs. 

Hi Michael,

Thank you for your interest in joining Bug-Control and helping make
Ubuntu better. I do have some to say here, and I will start with some
generic notes.

* Item (5) above requests that you suggest an Importance for any bugs
that do not have the field set. You have not done so.

* I also notice that all these bugs are assigned to yourself. Are you
*fixing* the bugs? If you are not, you should not have assigned yourself
to the bugs -- specifically, see item (2) above, on Bugs/Assignment [1],
where it is written:

"Bug assignment in Launchpad is most commonly used to document that a
team or person in Launchpad is planning on fixing the bug i.e. when the
bug's status is "In Progress". Subsequently, for most packages you
should not assign the bug to a person or team."

So: (1) you should not assign a person -- including yourself -- or a
team to a bug unless you are *fixing* the bug;

(2) if a person is *fixing* the bug, then this person should assign the
bug to h(er|is)self;

(3) an assigned bug should have the Status INPROGRESS.

Generically speaking, one should *never* assign a bug to another person
(or to a team).


>
1.https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/602152

* Did you repeat the OP's steps? It is always good to know that a bug
was repeatable, and we should indicate it in the comments. I did, on
Maverick, and added it to the bug. 

* You should have verified what version of Ubuntu (and software-centre)
the OP is running.

>
2.https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/602055

Same as above -- if you confirm a bug, please add a comment stating what
you did.

>
3.https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/602206

Same as above.

>
4.https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/598606

I am completely baffled here. What is it that is a bug here? The user
used something -- not described -- to do 'house cleaning', and ended up
deleting from disk what should not have been deleted. As a result the
user got an unstable system.

This is not a bug, but a support request. Looking at the
'DpkgTerminalLog.gz', attached, we can see at the end:

Processing triggers for software-center ...
file does not
exist: /usr/share/software-center/softwarecenter/apt/__init__.py
file does not
exist: /usr/share/software-center/softwarecenter/db/__init__.py
file does not
exist: /usr/share/software-center/softwarecenter/view/__init__.py
file does not
exist: /usr/share/software-center/softwarecenter/view/widgets/__init__.py
pycentral: pycentral pkginstall: error byte-compiling files (50)
pycentral pkginstall: error byte-compiling files (50)
dpkg: error processing software-center (--unpack):
 subprocess installed post-installation script returned error exit
status 1

So, among whatever else, some files installed by software-centre also
got deleted.

As such, I am transforming this bug into a question, and will propose a
possible bypass for software-center *only* (since we do not know what
else may have been broken).

>
5.https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/589500
> 

Did you reproduce this issue? If so, what did you find?

Given all the above, I believe you are not yet ready for BugControl.
Please triage more bugs, read the documentation and -- extremely
suggested -- join us at #ubuntu-bugs, on irc.freenode.net. Usually there
is at least a few of us online, ready to help and answer questions.

-1.

Cheers,


[1] https://wiki.ubuntu.com/Bugs/Assignment


-- 
C de-Avillez
IRC: hggdh

Attachment: signature.asc
Description: This is a digitally signed message part