ubuntu-bugcontrol team mailing list archive

[Dave Morley <davmor@xxxxxxxxxxxxx>]

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Hi, I'm Dave Morley (davmor2) and I've been part of the bugsquad for a
long while now. I was fairly active early on till apport bugs started
coming in and I had no idea on how to read them. I move over to iso
testing at that point.  I've done a lot of work with developers
triaging bugs I've come across, confirming issues and writing out
steps to reproduce to help the devs out and obtaining more info for them.

I now work for canonical and am working for the Consumer Applications
team, this work involves everything to do with Software Center.
Because of this work I need to gain additional triage rights to help
the developers with the ubuntu based Software Center Bugs.

- - Do you promise to be polite to bug reporters even if they are rude
to you or Ubuntu? Have you signed the Ubuntu Code of Conduct?

Yes I will continue being polite to any reporters and I've signed the
CoC since the beginning.


- - Have you read Bugs/HowToTriage, Bugs/Assignment, Bugs/Status and
Bugs/Importance? Do you have any questions about that documentation?

I have read the pages that still exist there are a few links that may
need updating to point at the more up to date links.

Example DebuggingProcedures


- - What sensitive data should you look for in a private Apport crash
report bug before making it public?

Any Passwords, Account details of any sort, Login details, keys of any
sort, server names.  If there is no retrace attached or there is a
coredump.gz attached


- - Is there a particular package or group of packages that you are
interested in helping out with?

software-center, aptdaemon, update-manager but primarily just
software-center

- - Bug list:

https://bugs.launchpad.net/ubuntu-webcatalog/+bug/987851

This example bug was confirmed by the maintainer but was triaged,
reported and importance set by myself following guidlines that our
team had laid out.


https://bugs.launchpad.net/ubuntu/+source/ldtp/+bug/979183

A bug report that was sent upstream when I discovered the lead dev
preferred them there rather than on launchpad.


https://bugs.launchpad.net/ubuntu/+source/unity/+bug/967085

Understanding how the system was meant to work meant I could track
down this issue report it to the correct team and see it confirmed in
a very short period of time.

https://bugs.launchpad.net/ldtp/+bug/979229

Another Bug sent to upstream

https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/969266

One assigned to me that I am currently working on but can't reliably
interact with other than comments currently.  So you can see the issue
I face.

Sorry for the lack of bugs I mostly triage bugs that are for private
teams now. So I've had a struggle finding some that I could display.

I'm hoping that these should be enough to warrant that I can work with
upstreams, set bug tags correctly that are relevant to our team, set
importance to the correct level by the merits of our team, and can
work with our own developers to confirm and triage bugs.

- -- 
You make it, I'll break it!

I love my job :)
http://www.ubuntu.com
http://www.canonical.com
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