ubuntu-phone team mailing list archive

[Bob Miller <bob@xxxxxxxxxxxxxxx>]

Hi,

I have recently acquired a BQ E5 and a SIM card from a local provider. 
I find the card appears to be detected by the phone, but it does not 
seem able to find any cell networks.

In case it matters, I am located in northern Canada, but I have 
confirmed with my provider that on the 2G band they support 2 of the 4 
frequencies that the phone supports (850/1900).  Further, there is 
another provider that supports all the frequencies in my area.  From 
this I expect that when I go into cellular settings=>carrier I should 
get a list of networks, but it says none, and if I tap it, it spins for 
a few seconds, then leaves me with a screen with the check mark beside 
"automatically" and that is it.  I have toggled every setting in the 
cellular network settings, many times, I can say for sure that there is 
no combination of settings that shows the cell networks.

I have also tried my SIM card in other phones (android based), where it 
works, and I have tried working SIM cards from other phones in my Ubuntu 
phone, which show the same symptoms.

I wandered through the bug reports and from there found the ofono 
scripts where I can do list-modems, in there it lists ril_0 and ril_1, 
it shows both of them as powered and online.  But I am not sure 
where/how to take this to the next level for figuring out the problem. 
If there exists a troubleshooting flowchart for my problem, I have not 
been able to find it, and I am not clear if this is a bug I should 
report, or a situation where the phone just won't work where I am...

Would someone be so kind as to point me in the correct direction and 
give me a push?  I want so badly to be using my new phone...
--
Computerisms
Bob Miller
867-334-7117 / 867-633-3760
http://computerisms.ca