ubuntu-phone team mailing list archive

[Rodney Dawes <rodney.dawes@xxxxxxxxxxxxx>]

Hi,

It seems there are some new issues that have appeared recently in the
payment process, that may have been caused by some other changes in the
phone images as of late. We are currently working on making it easier
to maintain some of the components, and to catch some of these things
earlier on in the process.

I'm sorry you're having such trouble trying to buy an app. Can you go
to https://pay.ubuntu.com/ and verify that your card is configured for
USD, and can you send me (privately) all of the "~/.cache/upstart/*pay-
ui*" files on your phone? Hopefully the logs will tell us what went
wrong.

Thanks.


On Sun, 2016-03-13 at 19:45 +0100, Peter Bittner wrote:
> Hi there,
> 
> I'm finally ready to buy my first app and pay real money on the
> Ubuntu
> Store. Unfortunately, this doesn't seem to work. The payment process
> hangs after I enter my "Ubuntu One password". Here's what I do:
> 
> - Go the the Ubuntu Store via the Apps scope (at the end of the
> screen)
> - Scroll down until I see the app (or search for it, doen't make a
> difference) and tap on it
> - See the details of the app, and tap on the orange amount button
> - The payment app loads (displays "Zahlung" in German, and the US$
> amount to pay)
> - Enter the password I use for https://login.ubuntu.com/ (below my
> read-only email address), the payment type is PayPal (cannot be
> changed; note that I don't have PayPal)
> - Tap on the orange "Pay now" button
> - Modal dialog is displayed ("Wird geladen ..." / "Bitte warten ..."
> i.e. Please wait in German)
> 
> Then the payment app obviously hangs.
> Here's what the syslog says: http://paste.ubuntu.com/15376312/
> 
> Because the dialog is modal over the Scope app there is not even a
> way
> to kill the dialog / payment app via the phone screen. I have to
> restart the phone using the hardware button.
> 
> Oh, I just figured that on https://pay.ubuntu.com/payment/ I have 4x
> the very same payment pending. Outch!  :-)
> 
> Any clue what's going on and how I can fix this? How can I give money
> to Canonical? :-)
> 
> Peter
>

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