ubuntu-phonedations-bugs team mailing list archive

[Tony Espy <1451249@xxxxxxxxxxxxxxxxxx>]

@David

Thanks for the bug report.  From your bug description, I don't think
you're hitting bug #1435328 as your network indicator shows no
connection, whereas the scenario in that bug was that the indicator
showed a valid mobile data connection when the connection actually had
disconnected.  That bug's been marked FixReleased and the related fix to
ofono should be released as an official update imminently.

Regarding your specific problem, I'm assuming you've set 'Data Roaming'
to enabled per bug #1449990?

Are you familiar with adb and/or shh, could you reproduce the described
scenario again and attach the file /var/log/syslog from the phone?

Finally, you say: "when the phone silently switches from O2-DE to o2-de+
or vice versa, the mobile data connection disappears, the symbol that
appear is just the empty "angular" signal, if the screen is locked, and
nothing works".

Do you mean that you screen is on, but locked and you see the data
indicator disconnect?  Or did the screen go off, and when you wake the
phone the network indicator shows disconnected before you've unlocked
it?

Have you tried toggling flight-mode and/or mobile data to see if either
also triggers a re-connect?

Finally, if you're using more than one SIM, can you please ensure that
the SIM selected for mobile data is correct in Cellular Settings?  We
had an earlier bug on the BQ phone where this setting could change from
one SIM to the other.  This was fixed in one of the early updates,
however it's still worth double-checking.

-- 
You received this bug notification because you are a member of Ubuntu
Phonedations bugs, which is subscribed to ofono in Ubuntu.
https://bugs.launchpad.net/bugs/1451249

Title:
  Telephon loses data connection when changing tower

Status in ofono package in Ubuntu:
  Incomplete

Bug description:
  bq device, r21

  After experiencing this bug
  https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1449990 I also
  noticed that when the phone silently switches from O2-DE to o2-de+ or
  vice versa, the mobile data connection disappears, the symbol that
  appear is just the empty "angular" signal, if the screen is locked,
  and nothing works.

  If the screen is unlocked then there is no problem, it goes with the
  other carrier and everything is fine.

  The only way to have it back is to reboot, similarly to what happens here https://bugs.launchpad.net/canonical-devices-system-image/+bug/1435328 .
  Also switching manually back to the other carrier does not make it come back.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1451249/+subscriptions