ubuntu-x-swat team mailing list archive

[Bas Roufs <BasRoufs@xxxxxxxxx>]

apport information

** Tags added: apport-collected patch

** Description changed:

  WHAT EXACTLY HAPPENS
  When editing a document in LibreOffice Writer, this package or the whole system suddenly crashes sometimes. I cannot reconstruct exactly under which circumstances this happens - it happens always in the middle of an intense working session. After the crash, the system automatically restarts.
  I have been experiencing this problem ever since the latest versions of OpenOffice before the transit to LibreOffice. Recently, I found at least an effective workaround - as explained here below.
  
  WORKAROUND
  The workaround I have found, consist of preventive and curative measures.
  
  WORKAROUND - PREVENTIVE MEASURES
  When editing the document, I save it after each phrase via the command CONTROL-S.
  Each +/- 5 minutes, I go back to the folder where the document is: via Dolphin. First I refresh the document list via F5. Than I copy the document into a backup-document under another name.
  
  WORKAROUND - CURATIVE MEASURES
  After coming in the system again after such a crash, I go back to the document in which I have been working just before the crash: via Dolphin.  After clicking at the document, the LibreOffice document recovery dialogue starts. I choose the option "Open the read-only document". After opening this document, I save the same document under another name, after which I can continue the working session. 
  By doing so, I manage to recover the document in 9 out of 10 cases.
  In about 1 out of 10 cases, I do NOT manage to recover the document. In such a case, I continue the working session in the lastest backup document.
  
  ANSWERS TO SOME OTHER RELEVANT QUESTIONS:
  Release of the OS I am using: Kubuntu 11.04.
  
  Version of the package I am using:
  LibreOffice 3.3.4 
  OOO330m19 (Build:401)
  tag libreoffice-3.3.3.1, Ubuntu package 1:3.3.4-0ubuntu1
  
  What I expected to happen: being able to continue the working session
  without any unexpected and non-sollicitated interruption.
  
  What happened instead: suddenly LibreOffice crashed and the whole system
  restarted automatically, without me consciously provoking this course of
  events.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: libreoffice-core 1:3.3.4-0ubuntu1
  ProcVersionSignature: Ubuntu 2.6.38-12.51-generic 2.6.38.8
  Uname: Linux 2.6.38-12-generic i686
  Architecture: i386
  Date: Thu Oct 27 13:14:40 2011
  InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release i386 (20110427)
  ProcEnviron:
   LANGUAGE=en_GB
   LANG=en_GB.UTF-8
   LC_MESSAGES=en_GB.UTF-8
   SHELL=/bin/usernameh
  SourcePackage: libreoffice
  UpgradeStatus: No upgrade log present (probably fresh install)
+ --- 
+ Architecture: i386
+ CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
+ CompositorRunning: kwin
+ DistUpgraded: Fresh install
+ DistroCodename: natty
+ DistroRelease: Ubuntu 11.04
+ DistroVariant: kubuntu
+ GraphicsCard:
+  Intel Corporation Mobile 945GME Express Integrated Graphics Controller [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
+    Subsystem: ASUSTeK Computer Inc. Device [1043:8340]
+    Subsystem: ASUSTeK Computer Inc. Device [1043:8340]
+ InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release i386 (20110427)
+ MachineType: ASUSTeK Computer INC. 1001HA
+ Package: xorg-server (not installed)
+ ProcEnviron:
+  LANGUAGE=en_GB
+  LANG=en_GB.UTF-8
+  LC_MESSAGES=en_GB.UTF-8
+  SHELL=/bin/bash
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-12-generic root=UUID=30263ac8-c75d-45b3-b0d9-97060b9d3f53 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 2.6.38-12.51-generic 2.6.38.8
+ Renderer: Unknown
+ Tags:  natty kubuntu patch
+ Uname: Linux 2.6.38-12-generic i686
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
+ dmi.bios.date: 02/26/2010
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 1401
+ dmi.board.asset.tag: To Be Filled By O.E.M.
+ dmi.board.name: 1005HA
+ dmi.board.vendor: ASUSTeK Computer INC.
+ dmi.board.version: x.xx
+ dmi.chassis.asset.tag: 0x00000000
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK Computer INC.
+ dmi.chassis.version: x.x
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1401:bd02/26/2010:svnASUSTeKComputerINC.:pn1001HA:pvrx.x:rvnASUSTeKComputerINC.:rn1005HA:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
+ dmi.product.name: 1001HA
+ dmi.product.version: x.x
+ dmi.sys.vendor: ASUSTeK Computer INC.
+ version.compiz: compiz N/A
+ version.libdrm2: libdrm2 2.4.23-1ubuntu6
+ version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
+ version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
+ version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
+ version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3.1
+ version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4.1
+ version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.2
+ version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7

** Attachment added: "BootDmesg.txt"
   https://bugs.launchpad.net/bugs/882535/+attachment/2576606/+files/BootDmesg.txt

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https://bugs.launchpad.net/bugs/882535

Title:
  LibreOffice Writer regularly suddenly crashes in a working session.

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