ubuntu-x-swat team mailing list archive

[Bryce Harrington <bryce@xxxxxxxxxxxxxxxxxxx>]

On Fri, Apr 09, 2010 at 08:46:55PM +0100, Gavin Smalley wrote:
> Hi Bryce,
> 
> Could you please explain why you have invalidated my bug report?

Sure.  First, the 8xx series is not well supported upstream, so here at
the distro level in the development version of Ubuntu (i.e. Lucid) our
objective is to ensure the system does not crash or freeze.  If compiz
works, that's great but it's not the same level of seriousness.

Second, Jaunty is a stable release and as such only severe issues are
taken as SRUs.  Compiz not working is not really a severe enough issue
to be accepted by the SRU team.

Third, even despite the above, there is some value to older bug reports
*IF* they define a problem so well that it would serve as reference
documentation for other users.  However, your bug report has only a two
sentence description, and really does not say anything except, "It
doesn't work".

Maybe what you're looking for is technical support.  If so, we have two
technical support channels.  answers.launchpad.net is the free service,
and there is also a paid service.

Bryce
 
> There has been absolutely no change that has fixed this, the bug is
> still present.
> 
> You say there is insufficient information and to see the wiki page,
> yet the bug has been reported exactly as per the instructions on
> that page and you yourself moved the big to "confirmed" several
> months ago with no question as to the information provided or
> validity thereof.  What further information do you believe is
> required?
> 
> I fully understand that there is a need to reduce the number of bugs
> but to do so by simply closing them as "old and therefore no longer
> important" shows nothing but disrespect for those who report them
> and brings into question the whole point of reporting them in the
> first place?
> 
> Could you please move the bug back to "confirmed"?
> 
> Kind Regards,
> 
> Gavin Smalley.
> 
> Bryce Harrington wrote:
> >Not enough information has been provided to troubleshoot.  See
> >http://wiki.ubuntu.com/X/Reporting for instructions on reporting X
> >issues.
> >
> >Since this is such an old bug, I'm hoping changes since it was filed
> >have resolved the issue.  If not, please file a new bug using `ubuntu-
> >bug compiz` and explain in more detail.
> >
> >** Changed in: xserver-xorg-video-intel (Ubuntu)
> >       Status: Confirmed => Invalid
> >

-- 
[i865] Compiz doesn't work after installing Jaunty (9.04).  Was working perfectly on the same hardware in Gutsy Gibbon (7.10)
https://bugs.launchpad.net/bugs/445874
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