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[alvare <question76543@xxxxxxxxxxxxxxxxxxxxx>]

Question #76543 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/76543

    Status: Open => Needs information

alvare requested for more information:
There it says the tray is open, check that.
Also:

sudo lshw | grep -C 20 cdrom

and is it an IDE drive?

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