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Message #03647
Re: [Question #77114]: No sound from ATI Radeon 4870X2 2Gb - On Ubuntu 9.04 64 Bits
Question #77114 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/77114
Status: Needs information => Open
Fernando gave more information on the question:
Terminal output:
Your ALSA information is located at http://www.alsa-
project.org/db/?f=a4bb648f6d8277062c85381040f5e132dae27e96
Step 4: Please post results (copy/paste terminal output) on this thread
0 [Intel ]: HDA-Intel - HDA Intel
HDA Intel at 0xfb6f8000 irq 22
1 [HDMI ]: HDA-Intel - HDA ATI HDMI
HDA ATI HDMI at 0xfb8fc000 irq 34
Step 5: Please also report on this thread if you cannot hear sound
through the speakers, the headphones or cannot hear sound on both.
I still can not hear sound from speakers of HDTV Panasonic connected to ATI HDMI graphic card.
Sound from headphone in motherboard is Ok .
Step 6: No dual boot. Only Ubuntu.
Step 8: I did not understand Step 8. I did not see group audio neither video.
pulse
pulse-access
pulse-rt
audio
video
I did not understend STEP 8, STEP 9, AND STEP 10.
See atteched screen.
I appreciate your help, but nothing changed so far (sound still only in
motherboard and no sound in HDTV Speakers connected to ATI 4870X2
through HDMI cable).
Best Regards.
See:
xi@xi-desktop:~$ wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh
--2009-07-16 10:54:05-- http://www.alsa-project.org/alsa-info.sh
Resolvendo www.alsa-project.org... 212.20.107.51
Conectando a www.alsa-project.org|212.20.107.51|:80... conectado.
HTTP requisição enviada, aguardando resposta... 302 Found
Localização: http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh [seguinte]
--2009-07-16 10:54:08-- http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh
Resolvendo git.alsa-project.org... 212.20.107.51
Reutilizando conexão existente para www.alsa-project.org:80.
HTTP requisição enviada, aguardando resposta... 200 OK
Tamanho: nao especificado [text/plain]
Salvando para: `alsa-info.sh'
[ <=> ] 26.181 39,5K/s em
0,6s
2009-07-16 10:54:11 (39,5 KB/s) - `alsa-info.sh' salvo [26181]
xi@xi-desktop:~$ bash alsa-info.sh
ALSA Information Script v 0.4.57
--------------------------------
This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.
dmesg
lspci
lsmod
aplay
amixer
alsactl
/proc/asound/
/sys/class/sound/
~/.asoundrc (etc.)
See 'alsa-info.sh --help' for command line options.
Automatically upload ALSA information to www.alsa-project.org? [y/N] : y
Uploading information to www.alsa-project.org ... Done!
Your ALSA information is located at http://www.alsa-
project.org/db/?f=a4bb648f6d8277062c85381040f5e132dae27e96
Please inform the person helping you.
xi@xi-desktop:~$ cat /proc/asound/cards; sudo aptitude install gnome-alsamixer asoundconf-gtk alsa-utils; asoundconf list; aplay -l; ls -lart /dev/snd; cat /dev/sndstat; lspci -nn ; lsmod | grep snd
0 [Intel ]: HDA-Intel - HDA Intel
HDA Intel at 0xfb6f8000 irq 22
1 [HDMI ]: HDA-Intel - HDA ATI HDMI
HDA ATI HDMI at 0xfb8fc000 irq 34
[sudo] password for xi:
Lendo listas de pacotes... Pronto
Construindo árvore de dependências
Lendo informação de estado... Pronto
Inicializando estados de pacotes... Pronto
Escrevendo informações estendidas de estado... Pronto
Os NOVOS pacotes a seguir serão instalados:
asoundconf-gtk gnome-alsamixer libgconfmm-2.6-1c2{a} libglademm-2.4-1c2a{a}
libpulse-mainloop-glib0{a} padevchooser{a} paman{a} paprefs{a} pavucontrol{a}
pavumeter{a} pulseaudio-module-zeroconf{a}
0 pacotes atualizados, 11 novos instalados, 0 a serem removidos e 4 não atualizados.
É preciso obter 417kB de arquivos. Depois do desempacotamento, 2818kB serão usados.
Você deseja continuar? [Y/n/?] y
Escrevendo informações estendidas de estado... Pronto
Obter:1 http://br.archive.ubuntu.com jaunty/universe asoundconf-gtk 1.6-0ubuntu1 [6444B]
Obter:2 http://br.archive.ubuntu.com jaunty/universe gnome-alsamixer 0.9.7~cvs.20060916.ds.1-2 [56,6kB]
Obter:3 http://br.archive.ubuntu.com jaunty/main libgconfmm-2.6-1c2 2.24.0-0ubuntu1 [30,3kB]
Obter:4 http://br.archive.ubuntu.com jaunty/main libglademm-2.4-1c2a 2.6.7-1 [21,9kB]
Obter:5 http://br.archive.ubuntu.com jaunty/main libpulse-mainloop-glib0 1:0.9.14-0ubuntu20 [34,6kB]
Obter:6 http://br.archive.ubuntu.com jaunty/universe pavumeter 0.9.3-1ubuntu1 [30,1kB]
Obter:7 http://br.archive.ubuntu.com jaunty/universe pavucontrol 0.9.7-1ubuntu3 [67,2kB]
Obter:8 http://br.archive.ubuntu.com jaunty/universe paman 0.9.4-1ubuntu2 [92,5kB]
Obter:9 http://br.archive.ubuntu.com jaunty/main pulseaudio-module-zeroconf 1:0.9.14-0ubuntu20 [20,5kB]
Obter:10 http://br.archive.ubuntu.com jaunty/universe paprefs 0.9.7-0ubuntu1 [35,2kB]
Obter:11 http://br.archive.ubuntu.com jaunty/universe padevchooser 0.9.3-2ubuntu4 [21,6kB]
Buscados 417kB em 6s (67,0kB/s)
Selecionando pacote previamente não selecionado asoundconf-gtk.
(Lendo banco de dados ... 109803 arquivos e diretórios atualmente instalados).
Desempacotando asoundconf-gtk (de .../asoundconf-gtk_1.6-0ubuntu1_all.deb) ...
Selecionando pacote previamente não selecionado gnome-alsamixer.
Desempacotando gnome-alsamixer (de .../gnome-alsamixer_0.9.7~cvs.20060916.ds.1-2_amd64.deb) ...
Selecionando pacote previamente não selecionado libgconfmm-2.6-1c2.
Desempacotando libgconfmm-2.6-1c2 (de .../libgconfmm-2.6-1c2_2.24.0-0ubuntu1_amd64.deb) ...
Selecionando pacote previamente não selecionado libglademm-2.4-1c2a.
Desempacotando libglademm-2.4-1c2a (de .../libglademm-2.4-1c2a_2.6.7-1_amd64.deb) ...
Selecionando pacote previamente não selecionado libpulse-mainloop-glib0.
Desempacotando libpulse-mainloop-glib0 (de .../libpulse-mainloop-glib0_1%3a0.9.14-0ubuntu20_amd64.deb) ...
Selecionando pacote previamente não selecionado pavumeter.
Desempacotando pavumeter (de .../pavumeter_0.9.3-1ubuntu1_amd64.deb) ...
Selecionando pacote previamente não selecionado pavucontrol.
Desempacotando pavucontrol (de .../pavucontrol_0.9.7-1ubuntu3_amd64.deb) ...
Selecionando pacote previamente não selecionado paman.
Desempacotando paman (de .../paman_0.9.4-1ubuntu2_amd64.deb) ...
Selecionando pacote previamente não selecionado pulseaudio-module-zeroconf.
Desempacotando pulseaudio-module-zeroconf (de .../pulseaudio-module-zeroconf_1%3a0.9.14-0ubuntu20_amd64.deb) ...
Selecionando pacote previamente não selecionado paprefs.
Desempacotando paprefs (de .../paprefs_0.9.7-0ubuntu1_amd64.deb) ...
Selecionando pacote previamente não selecionado padevchooser.
Desempacotando padevchooser (de .../padevchooser_0.9.3-2ubuntu4_amd64.deb) ...
Processando gatilhos para man-db ...
Configurando asoundconf-gtk (1.6-0ubuntu1) ...
Configurando gnome-alsamixer (0.9.7~cvs.20060916.ds.1-2) ...
Configurando libgconfmm-2.6-1c2 (2.24.0-0ubuntu1) ...
Configurando libglademm-2.4-1c2a (2.6.7-1) ...
Configurando libpulse-mainloop-glib0 (1:0.9.14-0ubuntu20) ...
Configurando pavumeter (0.9.3-1ubuntu1) ...
Configurando pavucontrol (0.9.7-1ubuntu3) ...
Configurando paman (0.9.4-1ubuntu2) ...
Configurando pulseaudio-module-zeroconf (1:0.9.14-0ubuntu20) ...
Configurando paprefs (0.9.7-0ubuntu1) ...
Configurando padevchooser (0.9.3-2ubuntu4) ...
Processando gatilhos para libc6 ...
ldconfig deferred processing now taking place
Lendo listas de pacotes... Pronto
Construindo árvore de dependências
Lendo informação de estado... Pronto
Lendo informações estendidas de estado
Inicializando estados de pacotes... Pronto
Escrevendo informações estendidas de estado... Pronto
Names of available sound cards:
Intel
HDMI
**** Lista de Dispositivos PLAYBACK Hardware ****
placa 0: Intel [HDA Intel], dispositivo 0: AD198x Analog [AD198x Analog]
Dispositivo secundário: 0/1
Dispositivo secundário #0: subdevice #0
placa 0: Intel [HDA Intel], dispositivo 1: AD198x Digital [AD198x Digital]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 1: HDMI [HDA ATI HDMI], dispositivo 3: ATI HDMI [ATI HDMI]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
total 0
crw-rw----+ 1 root audio 116, 2 2009-07-16 08:03 timer
crw-rw----+ 1 root audio 116, 3 2009-07-16 08:03 seq
crw-rw----+ 1 root audio 116, 4 2009-07-16 08:03 pcmC0D1p
crw-rw----+ 1 root audio 116, 7 2009-07-16 08:03 controlC0
crw-rw----+ 1 root audio 116, 8 2009-07-16 08:03 pcmC1D3p
crw-rw----+ 1 root audio 116, 9 2009-07-16 08:03 controlC1
drwxr-xr-x 2 root root 200 2009-07-16 08:03 .
drwxr-xr-x 17 root root 4700 2009-07-16 08:04 ..
crw-rw----+ 1 root audio 116, 5 2009-07-16 11:01 pcmC0D0p
crw-rw----+ 1 root audio 116, 6 2009-07-16 11:16 pcmC0D0c
Sound Driver:3.8.1a-980706 (ALSA v1.0.18rc3 emulation code)
Kernel: Linux xi-desktop 2.6.28-13-generic #45-Ubuntu SMP Tue Jun 30 22:12:12 UTC 2009 x86_64
Config options: 0
Installed drivers:
Type 10: ALSA emulation
Card config:
HDA Intel at 0xfb6f8000 irq 22
HDA ATI HDMI at 0xfb8fc000 irq 34
Audio devices:
0: AD198x Analog (DUPLEX)
Synth devices: NOT ENABLED IN CONFIG
Midi devices: NOT ENABLED IN CONFIG
Timers:
31: system timer
Mixers:
0: Analog Devices AD1989B
1: ATI ATI R6xx HDMI
00:00.0 Host bridge [0600]: Intel Corporation X58 I/O Hub to ESI Port [8086:3405] (rev 12)
00:01.0 PCI bridge [0604]: Intel Corporation X58 I/O Hub PCI Express Root Port 1 [8086:3408] (rev 12)
00:03.0 PCI bridge [0604]: Intel Corporation X58 I/O Hub PCI Express Root Port 3 [8086:340a] (rev 12)
00:07.0 PCI bridge [0604]: Intel Corporation X58 I/O Hub PCI Express Root Port 7 [8086:340e] (rev 12)
00:14.0 PIC [0800]: Intel Corporation X58 I/O Hub System Management Registers [8086:342e] (rev 12)
00:14.1 PIC [0800]: Intel Corporation X58 I/O Hub GPIO and Scratch Pad Registers [8086:3422] (rev 12)
00:14.2 PIC [0800]: Intel Corporation X58 I/O Hub Control Status and RAS Registers [8086:3423] (rev 12)
00:14.3 PIC [0800]: Intel Corporation X58 I/O Hub Throttle Registers [8086:3438] (rev 12)
00:1a.0 USB Controller [0c03]: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #4 [8086:3a37]
00:1a.1 USB Controller [0c03]: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #5 [8086:3a38]
00:1a.2 USB Controller [0c03]: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #6 [8086:3a39]
00:1a.7 USB Controller [0c03]: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #2 [8086:3a3c]
00:1b.0 Audio device [0403]: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller [8086:3a3e]
00:1c.0 PCI bridge [0604]: Intel Corporation 82801JI (ICH10 Family) PCI Express Port 1 [8086:3a40]
00:1c.2 PCI bridge [0604]: Intel Corporation 82801JI (ICH10 Family) PCI Express Port 3 [8086:3a44]
00:1c.3 PCI bridge [0604]: Intel Corporation 82801JI (ICH10 Family) PCI Express Port 4 [8086:3a46]
00:1c.4 PCI bridge [0604]: Intel Corporation 82801JI (ICH10 Family) PCI Express Port 5 [8086:3a48]
00:1c.5 PCI bridge [0604]: Intel Corporation 82801JI (ICH10 Family) PCI Express Port 6 [8086:3a4a]
00:1d.0 USB Controller [0c03]: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #1 [8086:3a34]
00:1d.1 USB Controller [0c03]: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #2 [8086:3a35]
00:1d.2 USB Controller [0c03]: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #3 [8086:3a36]
00:1d.7 USB Controller [0c03]: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #1 [8086:3a3a]
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev 90)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801JIR (ICH10R) LPC Interface Controller [8086:3a16]
00:1f.2 IDE interface [0101]: Intel Corporation 82801JI (ICH10 Family) 4 port SATA IDE Controller [8086:3a20]
00:1f.3 SMBus [0c05]: Intel Corporation 82801JI (ICH10 Family) SMBus Controller [8086:3a30]
00:1f.5 IDE interface [0101]: Intel Corporation 82801JI (ICH10 Family) 2 port SATA IDE Controller [8086:3a26]
02:00.0 PCI bridge [0604]: PLX Technology, Inc. PEX 8647 48-Lane, 3-Port PCI Express Gen 2 (5.0 GT/s) Switch [10b5:8647] (rev ab)
03:04.0 PCI bridge [0604]: PLX Technology, Inc. PEX 8647 48-Lane, 3-Port PCI Express Gen 2 (5.0 GT/s) Switch [10b5:8647] (rev ab)
03:08.0 PCI bridge [0604]: PLX Technology, Inc. PEX 8647 48-Lane, 3-Port PCI Express Gen 2 (5.0 GT/s) Switch [10b5:8647] (rev ab)
04:00.0 VGA compatible controller [0300]: ATI Technologies Inc R700 [Radeon HD 4870 X2] [1002:9441]
04:00.1 Audio device [0403]: ATI Technologies Inc HD48x0 audio [1002:aa30]
05:00.0 Display controller [0380]: ATI Technologies Inc R700 [Radeon HD 4870 X2] [1002:9441]
07:00.0 Ethernet controller [0200]: Marvell Technology Group Ltd. 88E8056 PCI-E Gigabit Ethernet Controller [11ab:4364] (rev 12)
08:00.0 IDE interface [0101]: Marvell Technology Group Ltd. 88SE6121 SATA II Controller [11ab:6121] (rev b2)
09:00.0 RAID bus controller [0104]: Marvell Technology Group Ltd. Device [11ab:6440] (rev 02)
0a:00.0 Ethernet controller [0200]: Marvell Technology Group Ltd. 88E8056 PCI-E Gigabit Ethernet Controller [11ab:4364] (rev 12)
0c:02.0 FireWire (IEEE 1394) [0c00]: VIA Technologies, Inc. VT6306 Fire II IEEE 1394 OHCI Link Layer Controller [1106:3044] (rev c0)
snd_hda_intel 557492 5
snd_pcm_oss 52352 0
snd_mixer_oss 24960 1 snd_pcm_oss
snd_pcm 99336 3 snd_hda_intel,snd_pcm_oss
snd_seq_dummy 11524 0
snd_seq_oss 41984 0
snd_seq_midi 15744 0
snd_rawmidi 33920 1 snd_seq_midi
snd_seq_midi_event 16512 2 snd_seq_oss,snd_seq_midi
snd_seq 66272 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 34064 2 snd_pcm,snd_seq
snd_seq_device 16276 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 78792 18 snd_hda_intel,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
soundcore 16800 1 snd
snd_page_alloc 18704 2 snd_hda_intel,snd_pcm
> To: fernando_stones@xxxxxxxxxxx
> From: question77114@xxxxxxxxxxxxxxxxxxxxx
> Subject: Re: [Question #77114]: No sound from ATI Radeon 4870X2 2Gb - On Ubuntu 9.04 64 Bits
> Date: Thu, 16 Jul 2009 08:02:57 +0000
>
> Your question #77114 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/77114
>
> Status: Open => Needs information
>
> Mark Rijckenberg requested for more information:
> Hi,
>
> In order to gather essential troubleshooting information about your
> sound card, please first follow this procedure:
>
> Step 1: Open Terminal from "Applications->Accessories->
> Terminal"
>
> Step 2: Run the following 2 commands (copy/paste each command into the
> Terminal and then hit <enter> after each command)
>
> wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh
>
> bash alsa-info.sh
>
> When the alsa-info.sh script asks "Do you want to run this script?
> [y/n]", press y and then hit <enter> to make sure the script actually
> runs. Please send us the full terminal output after the script has
> actually run.
>
> Step 3: Run the following command. The command STARTS with the word cat
> and ENDS with the word snd. So please copy-paste the ENTIRE command
> below into a Terminal, press enter, then enter password when sudo asks
> for password, then press enter again.
>
cat /proc/asound/cards; sudo aptitude install gnome-alsamixer
asoundconf-gtk alsa-utils; asoundconf list; aplay -l; ls -lart /dev/snd;
cat /dev/sndstat; lspci -nn ; lsmod | grep snd
>
> Step 4: Please post results (copy/paste terminal output) on this thread
0 [Intel ]: HDA-Intel - HDA Intel
HDA Intel at 0xfb6f8000 irq 22
1 [HDMI ]: HDA-Intel - HDA ATI HDMI
HDA ATI HDMI at 0xfb8fc000 irq 34
>
> Step 5: Please also report on this thread if you cannot hear sound
> through the speakers, the headphones or cannot hear sound on both.
>
> Step 6: If you are using a dual boot system (with Windows and Ubuntu installed on separate partitions),
> then make sure to set the sound volume in Windows to a high level before booting into Ubuntu.
> Also make sure to use the special function keys in Windows to make sure the loudspeakers are physically switched ON and working properly in Windows before installing and testing Ubuntu. This step is necessary with certain Toshiba Tecra laptops.
>
> Step 7: Experiment with the audio settings in gnome-alsamixer and
> asoundconf-gtk until you get sound (hopefully)
>
> Step 8: In System/Administration/Users and Groups , make sure that your
> user and the root user are members of the following 5 groups:
>
> pulse
> pulse-access
> pulse-rt
> audio
> video
>
> Step 9: Run the command gnome-volume-control and set the Sound Theme to
> "No sounds" (Sound Theme is also accessible via System > Preferences >
> Sound)
>
> Step 10: Try connecting headphones to different audio jacks/ports on the
> backpanel of the sound card until you hopefully hear sound
>
> ======================================================================================================
>
> Please also read the following pages
>
> http://www.ubuntugeek.com/sound-solutions-for-ubuntu-904-jaunty-
> users.html
>
> http://doc.ubuntu-fr.org/audio_intel_hda (check for correct
> /etc/modprobe.d/alsa-base.conf options at bottom of this page)
>
> https://help.ubuntu.com/community/SoundTroubleshooting
>
> http://ubuntuforums.org/showthread.php?t=789578&highlight=audacity
>
> for some initial suggestions.
>
> You should add the following string to the /etc/modprobe.d/alsa-
> base.conf file
>
> options snd-hda-intel model=YOUR_MODEL
>
> Valid model names (that replace YOUR_MODEL) depending on the codec chip,
> can be found at
>
> http://kernel.ubuntu.com/git?p=ubuntu/ubuntu-
> jaunty.git;a=blob_plain;f=Documentation/sound/alsa/ALSA-
> Configuration.txt
>
> If you do not know your codec chip name, you can execute the following
> Terminal command to find out:
>
> cat /proc/asound/card*/codec* | grep Codec
>
> Each combination of audio codec, audio mixer and audio device name
> requires a very specific configuration in the alsa-base.conf file, if
> the audio chipset does not work out-of-the-box.
>
> Make sure to set all channels to high volume levels in gnome-alsamixer.
>
> Make sure all the different speakers (including 'Front', 'Master', and
> 'PCM") are NOT muted and NOT set to low volume levels in gnome-
> alsamixer.
>
> If sound still does not work, try upgrading ALSA to the newest version,
> reboot and retest sound.
>
> ALSA upgrade procedure is here:
>
> http://monespaceperso.org/blog-en/2009/05/09/upgrade-alsa-1020-on-
> ubuntu-jaunty-904/
>
> Kind regards,
>
> Mark
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/77114
>
> You received this question notification because you are a direct
> subscriber of the question.
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