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[Alan Hayes <alanmodimages@xxxxxxxxx>]

I tried the workaround on Ubunto Gnome 16.04 LTS.  Did not work either.
iPhone 7 Plus.  When is going to be tackled?

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https://bugs.launchpad.net/bugs/1400470

Title:
  cannot download photos using shotwell via usb

Status in shotwell package in Ubuntu:
  Confirmed

Bug description:
  I get error message "Unable to fetch previews from the camera:
  Could not claim the USB device (-53)" when I try to connect my camera and download photos to the PC using Shotwell. I have also installed gThumb and still same message.

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