ubuntustudio-bugs team mailing list archive

[Sebastien Bacher <1926173@xxxxxxxxxxxxxxxxxx>]

Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.

** Changed in: xf86-input-wacom (Ubuntu)
       Status: New => Invalid

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https://bugs.launchpad.net/bugs/1926173

Title:
  Wacom crashes Xorg

Status in xf86-input-wacom package in Ubuntu:
  Invalid

Bug description:
  The X Server consistently crashes when my Wacom Intuos Pro Medium
  tablet is attached to my Dell XPS 13 laptop whilst I have a second
  screen connected using the HDMI port on the Dell DA300 hub. The crash
  does not immediately happens when the Wacom devices is attached, but
  during the use of the tablet. It is easy to repeat this crash very
  fast by pushing the tablet buttons and using the pen. In less than 15
  seconds, the X Server will crash. When the second screen is not
  attached to my laptop, the X Server keeps running flawlessly.

  My Dell XPS 13 laptop is running the preinstalled 18.04 LTS, Gnome
  3.28.2 and it has Intel UHD Graphics 620 (WHL GT2).

  I tried the tabled on a desktop with 2 screens attached running Ubuntu
  20.04 LTS and Gnome 3.36.3. It has Intel HD Graphics 2500 (IUB GT1).
  It works without issues. The bug does not arise on this device!

  Please find attached gdb details (not sure if I did well; I have never
  used this tool before).

  Any idea how to fix this? Or maybe a workaround? My Wacom tablet is
  almost useless on my laptop due to this bug. If I want to use it, I
  have to detach my second screen and work on the small laptop screen.

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