unity-design team mailing list archive

[Niklas Rosenqvist <niklas.s.rosenqvist@xxxxxxxxx>]

You can read the "Ubuntu welcome center" thread:
https://lists.launchpad.net/ayatana/msg05790.html

and also the section titled the same in this mail in the "a realistic vision
of the next iteration of unity":
https://lists.launchpad.net/ayatana/msg05999.html

Here is the LP bug request for the same topic:
https://bugs.launchpad.net/ayatana-design/+bug/790628

2011/6/3 Remco <remco47@xxxxxxxxx>

> On Fri, Jun 3, 2011 at 11:09, Thorsten Wilms <t_w_@xxxxxxxxxx> wrote:
> > First boot and first login of a "new" user are meaningless.
> >
> > What if Eve installs a system for Adam to use? What if George creates
> > another account to test something? What if Brunhilde installs her 3rd
> > iteration of Ubuntu?
> >
> > What if Vladimir really does login for the first time on his first Ubuntu
> > system, but will feel belittled by anything that looks like hand-holding
> and
> > gets in the way of exploring everything himself immediately?
>
> I think we can ignore feelings of belittlement of adventurous people.
> They would feel belittled by automatic codec install, bash command
> installation suggestions; everything that helps new users.
>
> For every adventurous person we lose, we will gain 100 users who have
> no idea what that bar on the left is, what those icons in the
> top-right are, how you find applications, etc.
>
> Help is a perfect introduction for new users (English-only though).
> Seriously, take a look at Help. It's awesome.
>
> > Part of making a system feel consistent, reliable and predictable is
> > avoiding special cases. A different behavior triggered once is like magic
> > ...
>
> Bringing it up once is not a good idea, I agree. To maximize
> predictability, Help should be brought up on every login, until the
> user clicks on a button "Don't show this next time I log in".
>
> > While one could say that it should be very obvious and straightforward to
> > access help, that could come at a cost of something else that might be
> used
> > more often. None of the people I observed using computers ever brought up
> > help, despite that a number of them could have benefited from it. My
> > experience there matches observations and self-reports from others.
>
> I know that most technical people feel like they don't need help. I'm
> such a person, and I would go to Google before starting Help. That's
> why it's such a great idea to shove Help into their face the first
> time they use the computer. It may be annoying at first, but curiosity
> will take over and they'll start exploring, for example, the "Tips &
> tricks" section.
>
> --
> Remco
>
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